[Resolved]  HDFC Bank AUTO LOAN — Bounce charges

Address:

Delhi

Hi



I have an auto loan with Hdfc bank and ny car reg no is DL3CBR6614 and my due date for the month of october was on 5th Nov and unfortunately



due to lack of time i was not able to maintain the loan amount in the account and the account was bounced due to insuff funds..And on 7th nov



non of the Hdfc banks were working,so on 8th nov I got te cash deposited. And when i contacted the loans dept they said that i had to pay Rs 450 as



bouncing charges.So What i meant to say is that i am not ready to pay the Rs 450 charges and need to get the chrges waived off. Even the customer



services in Loans were really bad as the executive hung up on me when asked for supervisor.Any how I just got the amount transfered from my hdfc



bank account and i am not ready to pay the monthly Emi hereafter for my auto loan unless the bounce chrges are waived off. And I want this in



writing that the charges for Rs 450 are waived off as intially i had lots of dispute reagarding the auto loan. Looking forward to hear from you.


My auto loan no is 19177818 and i had send written an email requesting to waive off the bounce charges of Rs 450. I Spoke to



two o[censored]r agents and they both denied the waivement of charges. You Must think somethink that you should value your customer and



its completely dissatisfied with the service given.I spoke to Deepak today and he said that we provide waiver but not a customer who pays



the 3rd Emi but the 13th Emi customer wuld be given a waiver. I need to know the difference between a 3rd customer and a 13th customer who



pays an Emi.I need to know whether Hdfc values each and every customer or just old customers.I have been with Hdfc bank for so long. I have all



my payments made on time with Hdfc and IS THIS THE WAY U VALUE YOUR CUSTOMER...THIS IS AN HECTICC SERVICE I



MUSTSAY..I have acc with stancey as well as Citi bank and i dont make much transaction through those banks as i make through Hdfc but they



consider me as a royal customer and provide me good service for what i pay.But i didnt expect this from HDFC bank just rejecting the waiver



considering i am a new customer with Hdfc. Let me tell you something I would never promote HDFC bank to anyone in my life. I am a customer



whu is going to be with you for the next 57 months and thats it..



Regards



Arun Shibu Varghese

Phone: +91 [protected]

Email: [protected]@yahoo.com