[Resolved] HDFC Bank Bank Credit Card — Misuse of credit card data for unauthorized transaction online | |||
Unfortunately I am the customer of HDFC bank , holding debit and credit cards. I would like to register a complaint regarding misuse of my HDFC credit card information online without my authorization by some unknown person. On 29/10/2012 @ around 21:12 pm, two simultaneous messages came to my mobile one with rs.1458.05 in LONDON at ENTROPAY on[protected]:21:12:02 and the other one for rs.107895.69 in LONDON at ENTROPAY on[protected]:21:14:30. making a sum of approx 1,10,000 rs. I have called the customer care as soon as I have seen this messages and asked them to block the card and decline the transactions. They say they doesn't have such process to decline the transactions. They din’t even taken the confirmation from me for such a huge transaction. Till 1st nov, the transaction amounts are same as the one I got in my mobile as an sms. Later on 1st nov 2012, I came to know through customer care services that the amounts are as rs. 1,472.91 and rs. 108,995.69 on 29-oct-2012 at M/S entropay. Every day I call the customer care and request them to decline those transactions, they said that the merchant has not come to them yet,If the merchant doesn’t come back the money is safe and asked me to drop the card holder dispute form. Finally I came to know through Customer care services on 1st November 2012 that the merchant has claimed the money and the claimed amounts are different from the one got as the SMS. Happened transactions are fraud and on top of that there is a variance in amounts that the merchant has claimed and the sms I got. I still have my Credit card with me and I don’t know how my card details are used by some unknown person. I have never shared my card details to anyone. I don't understand why are we holding a card without having an ownership to decline the transactions. Anyways whether you have done it or not the transactions are approved and if it is a fraudulent transaction you doesn't have right to decline them upfront and you have to roam around hdfc bank for dropping the cardholder dispute form and roam around police station to file an FIR, Meet the Cyber crime Police blah blah and take the tension on your head. Guys, If your holding a HDFC credit card just think before you use it, whether you are ready to take these tensions. Since you doesn't have any ownership on the card for declining the transactions, but then the card will be with you. If you are not using the card frequently I suggest you to block the card at the earliest. I confirm that these transactions are fraudulent and I haven’t involved in any of these transactions. I am not liable to the fraud happened. Hdfc bank is responsible to investigate the issue on an emergency basis and get the amount from the fraudulent person. HDFC bank has to take corrective steps in the way they handle these kind of incidents. Thanks & Regards K Yamini Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Dear Ismail,
We apologize for the inconvienience caused to you. We request you to provide us your mobile number and email address to help you resolve this issue. Alternatively you can also contact us on [protected]@mchek.com or[protected].
Thank you,
mChek
We apologize for the inconvienience caused to you. We request you to provide us your mobile number and email address to help you resolve this issue. Alternatively you can also contact us on [protected]@mchek.com or[protected].
Thank you,
mChek
I had a exactly same experience today morning on sunday 4.30 am. I got a call from hdfc card call center about the transaction followed by two txt messages about online transaction of Rs.100437.00. I was sleeping at that time and card is still with me. Don't understand how can a transaction of this amount go through without any authentication. I also have visa authentication enabled and no online transaction should go without it. It seems either the hdfc servers are hacked or someone insider doing this. Seems, there is serious problem with hdfc card. I am not going to pay this and cancelling both my account and credit card.
PLS CALL ME
I M KALPESH RANDERI FROM SURAT [protected]
MERA SATH BE ASAHI HOU HAI ENTROPAY .COM 18810.91 RS KA ON 29/9/2012
I M KALPESH RANDERI FROM SURAT [protected]
MERA SATH BE ASAHI HOU HAI ENTROPAY .COM 18810.91 RS KA ON 29/9/2012
YAMINI
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3
Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3
Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me
Dear Yamini,
In order to assist you on this issue further request you to write to [protected]@hdfcbank.com with the ref i.d : TTU[protected], the credit card details & your contact details. This would enable us in expediting your case so that we can have quicker resolution for the same.
Regards
HDFC Bank
In order to assist you on this issue further request you to write to [protected]@hdfcbank.com with the ref i.d : TTU[protected], the credit card details & your contact details. This would enable us in expediting your case so that we can have quicker resolution for the same.
Regards
HDFC Bank
Dear Yamini - I wish you have enough time, strength and patience to get this resolved. HDFC should provide immediate feedback to HDFC consumers, what to do when we encounter same problem like our friend here. I would suggest not paying any money, in turn I would demand compensation with related officials for the mental harassment you have had to face due to this fraud.
Do we have any alternative for extended security while money being deducted from Credit Card?
Do we have any alternative for extended security while money being deducted from Credit Card?
HI,
I RECENTLY LODGED THE SAME COMPLAIN, MY CREDIT CARD ALSO MISUSED BY SOMEONE AND USED FROM THE SAME SITE "ENTROPAY".
Yesterday I got a letter from credit card dept that they will debited my account with the HDFC Bank without my permission. So please withdraw or transfer the balance lying with any of your account with HDFC Bank.
I RECENTLY LODGED THE SAME COMPLAIN, MY CREDIT CARD ALSO MISUSED BY SOMEONE AND USED FROM THE SAME SITE "ENTROPAY".
Yesterday I got a letter from credit card dept that they will debited my account with the HDFC Bank without my permission. So please withdraw or transfer the balance lying with any of your account with HDFC Bank.
Dear Yamini,
As this is a public forum, we will be unable to convey the information that may be sensitive and confidential. Please mail us at [protected]@hdfcbank.com with your card details, contact details and ref id TTU[protected]. The ref ID helps us track your email and expedite the resolution process. Hence, you are requested to quote the same in the subject line of your email.
Regards, HDFC Customer Assistance.
As this is a public forum, we will be unable to convey the information that may be sensitive and confidential. Please mail us at [protected]@hdfcbank.com with your card details, contact details and ref id TTU[protected]. The ref ID helps us track your email and expedite the resolution process. Hence, you are requested to quote the same in the subject line of your email.
Regards, HDFC Customer Assistance.
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HDFC CREDIT CARD — forgery usage of the card by non card holder
TO WHOM IT MAY CONCERNTo,
HDFC Credit Card Division
From,
Ismail Tinwala
30/32, Abbas Bldg,
I. R. Road, 4th Floor, Rno-4,
Mumbai -400 003
Subject : Dispute Payment HDFC GOLD Credit Card
Dear Sir/Madam,
This is to inform you that I Ismail Tinwala using the HDFC GOLD Credit Card since quit a long time and I have been making the payments on time and never been charged for any of the late payment fees as well till date. On 13th of March 2009 at 17:00 hours I have received the message from HDFC BANK indicating that on 12th of March 2009 at 17:53 hours I have used my credit card for purchase of Bharti Airtel Ltd, which I have not purchased, regarding this is have talked to one your executive and block the card immediately. I would request you to investigate this matter further and I am not going to pay for the transaction of Rs 500/- which somebody else has done. I have been also receiving the messages for Mchek and Rs 1.00 is getting debited from my account around 7 to 8 messages, when I spoke to one of your executive about this she told me that when I use this card to purchase anything from net its get debited and get credited back to your account in 20 working days. I have been using this card for the purchase of Air Tickets and Rail Tickets mostly, just after these Mchek message I receive the message that I have used my credit card for purchase of Bharti Airtel Ltd, Rs 500/- transaction. One thing I don’t understand if I have made purchase on 12th of March 2009 at 17:53 hours according to the HDFC BANK and getting me informed on 13th of March 2009 at 17:00 hours, this is something strange and indicates that some forgery has happened. So please look into this matter ASAP as I am not going to pay for the transaction at any cost which I haven’t made and nor I am going to pay any of the charges if you carry forward the amount to next month billing.
CC :-
1. customerservices.[protected]@hdfcbank.com
2. [protected]@consumergrievance.com