[Resolved] HDFC Bank — Wrong charges

[Resolved] HDFC Bank — Wrong charges

H Hardik Soni from Ahmedabad, Gujarat

Hello sir, I have taken hdfc credit card before around 1 year, i was using is also, but once a time i forgot to deposit the money, I asked hdfc customer service center and asked very gently that I havent deposited last payment please let me know the exact amount of money I need to pay to come out from it including late charges. The lady from the customer care has told me to submit 650 I have deposited same on the next day. Then also in the next statement I found some late charges. So in short they were asking me for the late chareges twice. I called them once again and they told that i have to pay this charges anyhow. even I have asked them for settement amount, but they are not ready to hear anything. I havent paid any statement after this incident, now the last statement indicate that hdfc has sent my details to RBI as a defaulter. What should I do in this type of problem. Please let me know. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Sharavind

from Delhi, Delhi

Two months back I have surrendered my Credit Card No. [protected] after verfying from the customers service that there is no due. Now, I have received a statement stating that Rs. 37, 605 is due. This includes late fee, service tax cess tax finance charges retail Rs.1, 107.86 etc. Why should I suffer after surrenderng the card? First of all they have to stop all the transaction immediately and the question of late fee does not arise. I have opted for withdrawal of membership from Country Club India Ltd., As such the question of membership fee does not arise. Credit card Division may please explain in detail about the transaction of 37, 605. Till the dispute is over they should not charge any late fee etc.