[Resolved]  HDFC Bank — Loan Processing - Poorest service than any other bank

Dear Aditya Puri


I applied for a personal loan.That was the beginning of my frustrating experience with your bank the executive took documents from my office.Few days later I got a call from your loans division that I have a bad match for defaulting with Your Bank .I had never ever had any forget about being a defaulter.I clarified the same on the phone.My a/c AQB since last six month is more than 20k.after all the things u done five times physical verification on my residence and many times mobile call me add.no prob, But after that ur sales team told me ur case was rejected due to u r ot resding on this address so i was totally shocked by this unproffessional behaviour of this bank. I have many bank credit card with good limit without any relation.I am working with good company.So that i know every thing is good For a providing me a personal loan.and i already sent mail to customer care earlier but i did not get any responce from ur side, so that I want to close all the relation with ur bank.because no body is responsible in ur bank for coustomer problem.I want my documents back.Never mind if I dont get the documents.I have the originals and can reproducet the photocopies but I want them back cos I dont want any relationship with you.I have already a relationship with ur bank.The moment I get any other option I'll withdraw that as well.also in our industry people do keep asking about feedbacks.be sure that I will atleast detract 15-20 customers on an average every month who will detract more people from your services.Am trying this escalation mechanism just to check how you revert on this so that if ever I intend to go to consumer forum -I should be knowing how u took the matter up.Dont have much expectations anyways from you
On the same papers & same amount another bank is ready to pay me the loan.


Name: harvinder
Product: personal loan
Account No: [protected]
Application No: 14370941
E-mail address: singh.[protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]

Thanks
harvinder singh
sr. sales manager
METLIFE INDIA INSURANCE CO.LTD.



Reply Forward

I hv availed Rs.1.13 lac in may'08 and EMI of Rs. 4085/- is being automatically swapped from my HDFC savings bank till date. It is quite rediculous to know, that Bhubaneswar branch is aksing Rs.500 for giving loan statement. We have been charged exorbitant interest rate while bank should not ask for such service.
I had a lots of faith on HDFC bank for service, even if i have invested max. amount in HDFC bank and also promoting other to avail products from HDFC, by knowing such statements from the bank staff we have lost the faith on the bank.

Pl. looked into this matter with Orissa Bhubaneswar Branch.

Regards
Ananta kumar Subudhi RAY
PL A/c No[protected]
savings bank A/C No[protected]

Dear Aditya Puri

Beware of taking Personal Loan - Poor services

I have faced a bad experience with HDFC bank. There is not customer satisfaction from HDFC Bank.

I have applied for personal load from HDFC (Kalyan Branch) and loan amt is only Rs.65000. date of Application was 23/03/2009.I have submitted all the necessary documents and they told that your loan will be sanctioned and processed in a week. But even after 25 days i had received no response from the bank. When I have contacted the bank, they said that i have filled in a wrong Loan Application form.

Then they given me New Form to fill. I have fill the form again on 27/04/2009.I already had a Pre Approved sactioned Loan of Rs 1, 00, 000/-. from HDFC bank. I have been informed that i you have pre approved loan then it will take only 2 working to process.

After 5 days I got SMS from HDFC Bank that my loan application no 14861280 has received for processing.
Then on 12/05/2009 i have received SMS from the bank saying that my loan has been approved and ready from disbursement.
But the worst part the bank that till now i have'nt received the amount.
After 10 days when i call the bank to know the status... what the bank has told me that your loan file is misplaced in audit. so the bank cannot disburse the loan amount. and told me to submitted all the document agains, if the loan to be disburse.

Finally i have just wasted my time almost 2 months with no results.

i ve misbehaved by one lady staff named elina of hdfc bank bhubaneswar branch which is located at master canteen and also she is behaving as a 3rd class girl to customer kindly control ur staff or u will loose ur brand name

HDFC Bank — Poor 3rd class services.

Hello Sir/Madam,
My name is Kamal Preet Singh resident of Banur (pin-140601) having a bank acc. in HDFC branch Rajpura Calibre Market. I am living in jalandhar since 1 month, which is near about 150km from rajpura. I needed to deposit 4000 RS urgently through the branch which is near by my residence which is near bus stand Jalandhar. But the branch official refused to let me access, giving me the excuse that their rules had been changed, and now i have to deposite the money from my home branch. But as I was not been informed about this prior, so its been their responsibility to find me some way, looking to my urgency. But the way they responded was clearly showing their attitude of not concern.
Here my point is when all other banks are providing this facility of bank flexibility why HDFC has withdrawn this right of mine.
The behaviour of the employee named Ms. P. Walia cabin no. 4, at HDFC branch Jalandhar(near bus stand) was very rude and she was no where willing to look at my problem. As per her Iam a B-2 grade customer and HDFC does not provide this facility to such a person. When i informed her that my bank balance never goes down below Rs 10000/- and i too have an FD of 1L, also iam a regular netsafe user
that clears that Iam a profit making customer how could they put me in B-2 grade, I didnt recieved any response.
So I request your kindness to look into the case and take some urgent step. Otherwise if nothing could be done I would like to close my relations with HDFC. Iam looking forward to your response.

Thanks and regards
Kamal Preet Singh
HDFC bank Acc. no. [protected]
[protected].
Jalndhar.