[Resolved]  HDFC Bank Bank Credit Card Division — complaint against hdfc credit card division

Address:

South Delhi, Delhi

Hon’ble Mr/Ms. Justice,
It is very unfortunate to state that the bank like Hdfc credit card division is making fool and cheating common people like me as follows:
I was using a credit card no. [protected] and after some time I got a call that your card can be upgraded and limit can be increased for free ( no annul charge), life time. And I agreed on the condition that if it is free as same as my older card please upgrade.
My new credit card [protected] is issued then and again I call and confirmed that it is free.
Now after doing first Transaction when I am getting bill the bank ( hdfc credit card division) is charging me the annual fees and when I spoke with the customer care executive and wrote a letter to Hdfc, they replied you have to pay the annual fee or degrade the card.
So, I am requesting you to do needful by ordering hdfc credit card division to listen all recorded conversation done with the representative regarding this in last 2 months on my mobile no. [protected].

Your honor, the banks like hdfc cheating card users by not giving information properly. At the time o[censored]p gradation of my card the representative committed and confirmed that there is no annual charge for the card and later charged annul fee in my bill.
Note: their policy of cheating is very clear your honor: they intentionally upgraded my card directly from gold card to platinum edge card without providing any information , so that they can charge annul fees.
Hdfc email details:
customerservices.[protected]@hdfcbank.com

Therefore, I request you to help me from this fraudulent, cheater bank Hdfc and order them remove the annual charge from my bill as per their commitment at the time o[censored]p gradation of my card and till than I am not paying my any payment due.

Thanks & regards
Ratan patra.
Mob: [protected]
Sent on my BlackBerry® from Vodafone