Not honouring committed - promo offer - HDFC Credit Card
I have a HDFC credit card (Gold) issued recently. during the month Statement a propotional offer was given stating
I did the requisite within the stipulated time period & was eligible to get the offer. nothing materialized , i have been continuously writing mails to their help line first they refused to acknowledge that such an offer was existing. when i sent them the scanned copy of the Ccard statement where the offer was printed. They said they will investigate. Upon further follow up from my side i received a reply that i am eligible for the rewards & should wait untill Jan 2010, Now when i remind them once again there is no reply.
This is a clear case of misguiding customer. Of all the banks this is not expected from HDFC who have a higher reputation comparing to other credit card banks/ companies.
I am more pained with the attitude of "Who cares" from this bank.
Attached is the copy of the statement where the promo offer was printed
Hoping for greviance redressal at this forum
Santosh kumar Upadhya