[Resolved]  HDFC Bank Bank / Credit Card — Harassment by the HDFC Bank Credit card - Collection Agents & Agency

Address:

East Medinipur, West Bengal

Dear Sir,


This is inform You and Your Responsible Person of Collection Dept. that I (Kousik Panda /Credit Card A/C No-[protected]) told repeatedly for my payment receipt (Customer Copy),but till now I don’t received the same.

From last few years, you are received many more payment from my side. Some time your representative received the payment but without deposit, he resigned from your company.
Several times your representative came to me without payment received Bill Book and did not give the payment receipt after taking the payment.

In regular basis your department giving me & my family mental harassment by phone.
Can you say how can its possible for an unemployed person to digest it in regular basis?

Illegal language… intentionally several times I fault on settlements cause o[censored] and your services???? Is u intentionally doing the same in regular basis????

From 4 to 5 years this type of fraud history steadily occurs successfully. I purchased near about 19000 through my credit card. …….

Please see the following fraud history (* my???) which is happen with me.

1) After purchased I apply for EMI services. One of your customer care executive calculates the EMI amount and says me. But when my bill came after one month, I stunned to see that…..”EMI service not reflects on the bill statement. By default, on the next month I received the full amount of due by Monthly Statement.


2) I have a (RELIANCE LIFE) salary account on HDFC BANK. On what basis, the whole amount (DUE+ INTEREST+LATE FINE CHARGES+BOUNCE CHARGE) Charged in my Bank A/C. Without my intimation why this amount hit my account????


3) After resign Reliance Life company closed the account. But on what basis the due payment hit the closed bank account. If it is the procedure of payment increase, not to say something.


4) Your collection dept call and thread any time, when your SYSTEM is not support the customer. Is your system/services is cleared for anyone.


5) What steps can you do where the outside/outsource collection agent, did not deposit the collection money from me and others???? Collection agency and collection agent are changed repeatedly…...is it not the main reason????


6) I[censored] and your service continuously harass me & my family by your pet terrorist…can I pray for JUSTICE as a human being?


7) On last February-March 2010, your collection dept told me that your present outstanding is 54000/- but i[censored] want to settlement, you have to pay only 25000/-(Twenty Five Thousand only) with in 6 months. But previously I have a bad experience on this type of settlement .You are service tax But I am not get any Statement of payment, Sattelment Letter …etc. Is it your service? After completing my settlement how I prove I pay?? (Without payment statement / Bill customer copy / Settlement Letter) Then what would be the meaning of “SERVICE”.


8) In proper time I m giving you the payment without any bill and without any customer copy, Then why I am not able to get any service????


9) With out bill, your collection agent received more and more money from myself by faith (I Proved it).But at this situation I totally fade up by your system. I pray to you for justice. If I not get I am going on the way of law, If you do not able to give me the above a)Due Bill payment receipts b)All Statements of payments.

10) On the basis of payment your collection agent involved my parents who are aged and also ill. After received the payment, your collection agent do not deposit the amount, do not give me the customer copy ,then I want to see the justice….I think you realized that.



From Last 11 months I am unemployed. In that situation where I paid my maximum dues I prove that……I am not cheat.

If you realized the meaning of “SERVICE”, then give me my due customer copy (Pending), and my settlement amount copy, all previous statement of payment history.

Please follow the mater as soon as possible and give me a reply on urgent basis through the mail / registry letter.


I am filing this case against the bank as they have given threats, harassed me and my family more than that they have given mental distress to my father and released my personal financial information to 3rd party and they shows no respect to law even after knowing that the issue has being escalated to nodal officer under WB .

KOUSIK PANDA
43/1 Durgachak New Colony PO-Durgachak Dist-Purba Medinipur Pin-721602
Mobile-[protected] (Due to Tower Problem if do not get me Pls send SMS)
Mail id- kousik.[protected]@gmail.com / [protected]@gmail.com (Always )



NATURE OF COMPLAINT: 1) Harassment by the opposite party.
2) After payment not get Customer copy.
3) Called me, started with abusing language.
Was so Embarrassment with me.

4) Not able to give me the above a)Due Bill payment receipts b)All Statements of payments.
5) Not get any DOCUMENTS ....By which I prove.



COLLECTION AGENCY NAME:- B. R. Associates