[Resolved]  HDFC Bank — Complaint against HDFC recovery agents threatening calls and harresment

Address:

Delhi

I would like to launch a complaint for a recovery agent Mr. Amit Kumar (or Amit Jain, as told by him) from HDFC Bank.

We are getting threatening calls since two days from HDFC bank recovery agents using slang language and threatening for the life. He has called several times since morning at mobile, and office extension no. and residence no. as well. He is also threatening to pick us and take forcefully from the home and office, come to home and see us. Since morning, we have received more than150 such calls and several others didn’t pick up. We got such calls earlier also last year, wherein the person on other side said that he is SI calling from Dwarka police station. His identity was fake and he mentioned a case no. against us, which we got checked through a lawyer and found the same as fake.

As per him, the dues are against a credit card of HDFC bank wherein as per them the total balance along with interest the same has become 1,55,000/-.since Feb’2007 . We already paid the amount multiple times with no outstanding now and we are trying to explain that the amount which he is mentioning is not correct and there is some confusion, and therefore we need to settle the matter through launching a complaint at consumer court, for which we should get all the detailed statements. However he is not ready to listen or provide anything, he is continuously calling and asking to settle the matter today immediately; else “he would continue calling us and break our limbs”. He is also trying to negotiate with us on money.

The person is reporting to be calling from the below mentioned address;
Mr. Amit Jain (or Amit Kumar)
HDFC Bank (Sometimes he is informing from Noida Branch)
CC-31, Narayana Industrial area,3rd Floor
Phase 1, Near PVR
New Delhi
Phone from which he is calling: [protected]/ 46860600/ 46768700/ 46768600/ 8400/ / 46860600/ 41663200/ 41407250
Mobile no. mentioned by him- [protected], [protected]

I would earnestly request you to kindly register this complaint, and help us with the way forward.