[Resolved] HDFC Bank — Harrasment call from the collection department of kolkata location | |||
Dear sir I am holding credit card of HDFC Bank [protected] of name Subhashish Bhattacharya .I have always ensured that all the payments are being made on time till February 2010. I am using this card for the last three years. Since last month I have been undergoing some financial crisis and hence requested the customer care to freeze the whole amount and instead of paying the minimum amount due, to pay the rest amount in EMI's not more than Rs 3000/-. The executive and the manager told me that once I make the payment of minimum amount due for the month of February 2010, all the late fees, interest would be waived off and then only they can turn the whole amount in EMI. Once I make the payment they will get back to me within two days. But nobody got back to me with the details. This month again I have started getting calls from the collection department. The executive name is Avijit Banerjee. He calls from the number[protected]. Intially he used to call me 3 -4 times a day and asked for the payment. But off late he is calling me 20 -30 times a day and if I do not response to the call he keeps on calling. He is abusing me and going to the extent of my fore fathers. He uses all kind of vulgar and abusive languages. He has amde comments on my caste. He has also mention that on my payment his appraisal and incentive is depending hence he will take out the money from me, for that he can go to any extent. The appartment I stay as a tenant he has called up the neighbour next door and while the gentle man was not home his wife who is bed ridden as she is paralyzed had answered the called , Avijit was not only abusive to this sick and elderly couple, but had threatened them also with dire consequences and was asking money from them also. He again called me back and said he would be keep calling in this manner and will also called up my office and all the possible contacts he can managed and make my life miserable. He said he will ensure that I am not able to enter my apppartment. He has catergorically said that he has taken it as a personal challenge and will ensure that within 24 hrs my life would be an hell. I would left with only two option which is either to end my life or to walk to him on my knees and begging for forgiveness, This is not a way somebody should be treated. I am not saying that I am not going to make the payment , Its just that I am not able to pay the huge interest amount right now. Hence want to freeze the amount and pay back in EMI's not more than Rs 300 / month. Would request you intervention at the earliest and resolve this issue as me and my family is in mental trauma just because of the collection executive Avijit Banerjee calling from the number[protected] from Kolkata Branch. His manager name is Anindita Basu mobile number [protected]. Subhashish Bhattacharya Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Dear Mr. Bhattacharya,
All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We apologize if the behavior of any of our agents has caused distress to you or your family.
We would also like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your credit card and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as receive this information, a bank representative shall contact you.
Additionally, we urge you not to post sensitive information such as your credit card details, etc on a public forum such as this, as this information could be misused by someone else.
Regards, Customer Assistance, HDFC Bank
All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We apologize if the behavior of any of our agents has caused distress to you or your family.
We would also like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your credit card and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as receive this information, a bank representative shall contact you.
Additionally, we urge you not to post sensitive information such as your credit card details, etc on a public forum such as this, as this information could be misused by someone else.
Regards, Customer Assistance, HDFC Bank
If the problem doesn't gets resolved, you should contact RBI and the company will be forced to take action:
Here is the link, go to complaint form:
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
Share this with other victims as well and spread consumer awareness.
Here is the link, go to complaint form:
http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
Share this with other victims as well and spread consumer awareness.
They harassed me for one year and i want to share my experience with everyone.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
To HDFC Credit Card Section,
may be Mr. Bhattacharya was an exceptional in yours words but for your information things are same for me also. I have been conversation with HDFC Creditt card Customer care section for last 8 months From oct'2010 but I m yet to receive a positive reply.
Apart from that when i finally made my mind that if things wont get right, i will delay the payments from last two months (APR-MAY'11) people from collection department started harshing me, started visiting my home without prior notice and hardly i can belief my ears they all there to speak any damn language they want to get money out my pocket. funny thing is I get reply from Customer care section stating
"THANK YOU MR. JAISWAL / YADAV". Till date no resolution ( 27.05.2011)
CHeers
Ashis Agarwa
[protected]
may be Mr. Bhattacharya was an exceptional in yours words but for your information things are same for me also. I have been conversation with HDFC Creditt card Customer care section for last 8 months From oct'2010 but I m yet to receive a positive reply.
Apart from that when i finally made my mind that if things wont get right, i will delay the payments from last two months (APR-MAY'11) people from collection department started harshing me, started visiting my home without prior notice and hardly i can belief my ears they all there to speak any damn language they want to get money out my pocket. funny thing is I get reply from Customer care section stating
"THANK YOU MR. JAISWAL / YADAV". Till date no resolution ( 27.05.2011)
CHeers
Ashis Agarwa
[protected]
Sir/Madam,
With due respect I beg to inform you that from sources I have come to know that a distant acquaintance of mine, named "Mr. Arindam Sinha" vide PAN: BQEPS8270B and Jurisdiction: WBG/W/149/4 had taken some loan from HDFC Bank (Probably Credit Card) some years back and have not repaid. Some days back he was tried to be contacted from HDFC Bank's collection department (Mr. Vinay probably) over phone asking him about his present residential address which he avoided by misguiding them as he had changed his house after taking the loan without informing the bank to avoid repaying it.
2. In this connection as per the duties of a sincere citizen of the country, I would love to inform you that this person is person is presently residing at "CA 2, Deshbandhu Nagar, Baguiati, Kolkata - 700059, West Bengal (near Chawal patti)" in a rented flat in the 1st floor of the apartment.
3. This is my utmost request that you will pay due importance to the matter and will do whatever necessary to pass these information to the concerned Banks to avoid his fraudulent practices and to save the Banks from getting cheated.
Thanking you,
Yours faithfully,
Name and address with held.
With due respect I beg to inform you that from sources I have come to know that a distant acquaintance of mine, named "Mr. Arindam Sinha" vide PAN: BQEPS8270B and Jurisdiction: WBG/W/149/4 had taken some loan from HDFC Bank (Probably Credit Card) some years back and have not repaid. Some days back he was tried to be contacted from HDFC Bank's collection department (Mr. Vinay probably) over phone asking him about his present residential address which he avoided by misguiding them as he had changed his house after taking the loan without informing the bank to avoid repaying it.
2. In this connection as per the duties of a sincere citizen of the country, I would love to inform you that this person is person is presently residing at "CA 2, Deshbandhu Nagar, Baguiati, Kolkata - 700059, West Bengal (near Chawal patti)" in a rented flat in the 1st floor of the apartment.
3. This is my utmost request that you will pay due importance to the matter and will do whatever necessary to pass these information to the concerned Banks to avoid his fraudulent practices and to save the Banks from getting cheated.
Thanking you,
Yours faithfully,
Name and address with held.
Dear Sir,
Recently I have come to know a Lady who was holding your bank's credit card in the name of Tota Chakraborty her D/B is[protected] her fathers name is Promod Biswas her Old Pan Card No is AEJPCO645N
Now she has changed her name to TOTA BHATTACHARYA the rest remain same but her NEW PAN NO IS ANCPB4511A
She has cheated your and Sbi bank. Her present Address is flat no 4 / C Snehalata Abasan, 108/90/ MB road Birati pin 7000527
She is no more working in the address you have,
iam giving you this information because she has cheated me around 250000.00 in 5 years
She has other credit cards like citibank, icicibank hsbc all in TOTA CHAKRABORTY NAME i have proof those cards
please keep my name secrete, thanking you, hope eally response from your side.
Recently I have come to know a Lady who was holding your bank's credit card in the name of Tota Chakraborty her D/B is[protected] her fathers name is Promod Biswas her Old Pan Card No is AEJPCO645N
Now she has changed her name to TOTA BHATTACHARYA the rest remain same but her NEW PAN NO IS ANCPB4511A
She has cheated your and Sbi bank. Her present Address is flat no 4 / C Snehalata Abasan, 108/90/ MB road Birati pin 7000527
She is no more working in the address you have,
iam giving you this information because she has cheated me around 250000.00 in 5 years
She has other credit cards like citibank, icicibank hsbc all in TOTA CHAKRABORTY NAME i have proof those cards
please keep my name secrete, thanking you, hope eally response from your side.
Dear Sir,
Recently I have come to know a Lady who was holding your bank's credit card in the name of Tota Chakraborty her D/B is[protected] her fathers name is Promod Biswas her Old Pan Card No is AEJPCO645N
Now she has changed her name to TOTA BHATTACHARYA the rest remain same but her NEW PAN NO IS ANCPB4511A
She has cheated your and Sbi bank. Her present Address is flat no 4 / C Snehalata Abasan, 108/90/ MB road Birati pin 7000527
She is no more working in the address you have
She has other credit cards like citibank, icicibank hsbc all in TOTA CHAKRABORTY NAME i have proof those cards.
NOW SHE HAS A i20 CAR FINANCED BY HDFC SALT LAKE BRANCH BY ONE OF YOUR EXECUTIVE MR AYAN, THE CAR NO IS WB 06 C 1713 AT THE SAME ADDRESS.
please keep my name secrete, thanking you, hope eally response from your side.
Recently I have come to know a Lady who was holding your bank's credit card in the name of Tota Chakraborty her D/B is[protected] her fathers name is Promod Biswas her Old Pan Card No is AEJPCO645N
Now she has changed her name to TOTA BHATTACHARYA the rest remain same but her NEW PAN NO IS ANCPB4511A
She has cheated your and Sbi bank. Her present Address is flat no 4 / C Snehalata Abasan, 108/90/ MB road Birati pin 7000527
She is no more working in the address you have
She has other credit cards like citibank, icicibank hsbc all in TOTA CHAKRABORTY NAME i have proof those cards.
NOW SHE HAS A i20 CAR FINANCED BY HDFC SALT LAKE BRANCH BY ONE OF YOUR EXECUTIVE MR AYAN, THE CAR NO IS WB 06 C 1713 AT THE SAME ADDRESS.
please keep my name secrete, thanking you, hope eally response from your side.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32726
Pending
0
Resolved
18405
View all 32726 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
HDFC Credit Card Collection Department — abusive language used by HDFC collection executive
Dear sir,my name is Vijay a. chandan my card no. is [protected] I am holding this card from last 3 to 4 year there is no problem from my end to make payment to you but from last month due to some business work I am not in town and its delay from my end to make payment and your payment collection department is harassment to make of rs. 880 cash when I am ready to make entire payment by chq but no your collection department mr. navine is harassment from last 20 to for cash payment and today morning one lady also come on my phone she started mentally harassment for payment when I say your entire payment is ready but she is not try to lessen and start shout and tell me that I am cheater and I am defaulter for payment without knowing matter and other detail pleas look in this and suggest to us what to do in this.
hdfc call received from 30552300 / 28562006 / 40801083
Vijay A. Chandan
Mobile No. : [protected]
Email. : [protected]@manasrekha.com