HDFC Bank — malpractices in marketing

Address:

Pune, Maharashtra

Hi,

A.
I got a call from HDFC bank representative (called Amruta, mob number [protected] and [protected]) in pune about the platinum plus card offer. I told them that i wanted VISA card and not mastercard to which she said yes.
Also she told me many offers like Lifetime free card, buy 1 get 1 ticket offer from bookmyshow, ticketplease which were actually not applicable to the card. I fell prey to these lies and expressed my desire to apply.
In the Application form also I have specifically mentioned VISA and i applied for both the primary and addon card.

I called Amruta and told her my desire to cancel the application as the said offers were not applicable on the card. But she wrongly told me that I would be getting all those offers on my card, a blatant lie!

Now after all this, i got 2 confirmation calls. I have categorically told them to offer me VISA to which they said yes.

Now when I actually got 2 cards, the surprising thing is both of them were mastercards. Also the offers which Amruta told me were not applicable on that card.

B.
By seeing this, I immediately called the call center number[protected] and told them to change my franchiser to VISA. They told me that my request would be processed. But after 2 weeks also, when i called them up to check the status of my request, they said I had to apply for that!!!

C.
This was something that really irritated me and I chose to cancel the card. Again they blocked my card temporarily saying i needed to write a cancellation letter to them. And the following week they have imposed annual fee in my first Lifetime free credit card statement!!!

All these A, B, C things leave me with a conclusion that HDFC Bank employs full time liars who do wrong practices in their marketing of a card. This is very serious issue. I have finally written a letter to them notifying about the cancellation of my credit card.

(Ref No. 'HBL=[protected]' and request number [protected])