[Resolved]  HDFC Bank — No action taken on my credit card issue

Address:

Kolkata, West Bengal

Hi, I have my salary account in HDFC bank. I applied for an HDFC credit card on December 2010. We were total 5 colleagues who applied at the same time. We all worked in the same company and our present address was also same. Everyone got there cards except me. My application was rejected. When I asked for the proper reason the bank support team did not tell me anything properly. So I have been told to reapply after 6 months. When I applied again on around September 2011 (after 9 months) my application got rejected again with a reason that my name was still showing in the bank database in rejection list. So I waited for another 6 months and first I asked HDFC customer care whether my name is still in the database and it was still there. I wrote many mails to HDFC regarding this issue and they told me that their representative will call me. I got the call one day but they could not even find my customer ID in the system. After that till now I did not get any calls and following is the last mail from HDFC which I got on 7th Feb 2013. If I am not getting any response this time I am closing my account in HDFC. Last Mail from HDFC: RE:'HBL=[protected]' Can not apply for HDFC credit card HDFC Bank Credit Cards Support to: Tapas Mukherjee 02/07/2013 02:18 PM Dear Mr. Mukherjee, Thank you for your interest shown in HDFC Bank credit cards. We regret to understand that you are not in receipt of call from our end till date. We confirm that we had arranged our representatives to contact you shortly regarding the application formalities for the credit card on high priority. We appreciate your patience in the interim. Kindly note the query reference number for this e-mail: [protected] Incase you seek further assistance or clarification, please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄ Assuring you of our best service at all times. Regards, Punitha R Customer Service Officer [protected][protected][protected][protected] Disclaimer : The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd. Know more about us on www.hdfcbank.com. Connect with us on Facebook at www.facebook.com/hdfcbank ____________________________________________ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."