[Resolved]  HDFC Bank Standard Life — Forging of signature and ID proof to issue policy

Address:

New Delhi, Delhi

To,

Insurance Ombudsman,
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Bldg.,
Asaf Ali Road,
NEW DELHI-110 002.
Tel.:[protected]
Fax:[protected]
Email [protected]@rediffmail.com


CC: HDFC Standard Life Insurance Company Limited
301, 3rd Floor, Plot no.15, Manglam Place, Sector-3
Rohini, New Delhi-110085
E mail [protected]@hdfcinsurance.com
Phone[protected]

Dear Sir,

Sub- 1. Policy doc.no.11030280 in the name of Rakesh Kumar Gupta- Fraudulently debiting the account

2. Return of policy no.13997333 issued fraudulently in the name of Shashi Prabha Gupta for immediate cancellation-Policy surrendered on 09.11.2010 with acknowledgement

3. Information of cancellation of policy no.13998731 issued fraudulently in the name of Shashi Prabha Gupta for immediate cancellation-Policy not yet received but letter dated 09.11.2010 handed over with acknowledgement as original policy yet to be received by us.


I am Rakesh Kumar Gupta working as Vice President for Reliance Industries Limited doing this correspondence.

I would like to inform you that two of the HDFC standard life insurance employees approached me to take my signature for investment of Rs.2.0 lacs in faster growing HDFC funds sometime mid September-2010 which I agreed to them.

Now, I am distressed to bring the above matter to your books that on 27.10.2010 from my policy no.11030280 in the name of Rakesh Kumar Gupta (Rs 52741.58 from balance managed fund, Rs. 57216.81 from growth fund, Rs. 90041.61 from equity managed fund) has been fraudulently debited in my unit statement as seen in the unit statement account on your web site.

Incidentally, I also received a HDFC policy bearing number 13997333 in the name of my wife Shashi Prabha Gupta for which neither I nor my wife have ever applied. On examining the policy, it was revealed that the proposal form annexed with the policy is fraudulently filled in forging signature of my wife, the ID proof of driving license, signature is forged , photograph is of some one else. My wife does not even hold any driving license showing some transaction though I am not aware of it but presumes is linked to this policy. We visited HDFC standard life insurance, Mangalam place, Rohini office, informed the matter to them, and surrendered the policy with letter after obtaining acknowledgement.

For fraudulent operation and issue of policy no.13997333, I have already registered complaint through e mail and in response have received auto response confirming registration of complaint with interactive id no.[protected] on 07.11.2010. I also called up your toll free number and spoke to Mr. Yogesh at 10:50 am on 07.11.2010 who confirmed that another policy bearing no.13998731 has also been issued and to me this also seems to be a fraud. On checking up the same in HDFC standard life insurance, Mangalam place, Rohini office, it was confirmed. Immediately, we handed over another letter dated 09.11.2010 after receiving acknowledgement for cancellation and refund of amount.

For fraudulent operation and issue of policy no.13997333, I have already registered complaint through e mail and in response have received auto response confirming registration of complaint with interactive id no.[protected] on 07.11.2010 but no response till date. According to me at various levels, employees are involved in this fraudulent operation.

The purpose of writing this mail to you is to expose these nefarious activities of this organization not befitting them and to safeguard my interest. I would like to take you following steps-

• Whatever/entire amount is debited from my policy no. 11030280 in the name of Rakesh Kumar Gupta must be credited to the same policy account without even a loss of single paisa/any other loss to me whatsoever as the whole transaction is a fraud and I am not responsible for it.

• Suitable monetary compensation to me for causing harassment, waste of my time and money in doing this correspondence.

• Letter of apology mentioning that how such an action can happen with a reputed company like you.

I would like the immediate investigation of the matter, crediting my policy account no.11030280. The above action must be expedited with confirmation to me else I will be forced to lodge a police complaint against their/employees clandestine involvement in this fraudulent operation. This way of issuing the policies does not gel with either your ethics policy or of long term value but amounts to cheating with public.

Please treat this as whistle blowing notice requesting you to arrange for cancellation of policy, crediting my account of policy no. on urgent basis & suitable award for mental agony & incidental expenses incurred.

Thanking you.


(R K Gupta)
Mobile-[protected]
B-7/15, First floor, Mian wali nagar
Paschim Vihar, New Delhi-110087




(Shashi Prabha Gupta)
Mobile-[protected]
B-7/15, First floor, Mian wali nagar
Paschim Vihar, New Delhi-110087