HDFC Bank — Card Blockage without information

Address:

Tamil Nadu

My name is Anand Anthuvan working with Bharti airtel Limited, i have an salary account with HDFC bank, recently since my current debit card was almost in the condition to get collapsed i applied for a new card. There was no such informations given to on my card blockage and card getting issued after 1 week. I had to take my mom to hospital as an emegency issue and when i tried using my card its getting displayed as declined. Card was blocked without my concern and in such an emegency situation i was help less. I tried calling Customer care a person addressed him self as Anand (Assistant manager) was not ready to given is mail id or number gave me diffrent branch numbers. when i tried reaching the branch i was asked to wlkin with the Chq leaf to withdraw cash which was not possibel from my side at that emegency situation. because of the irresposibilty of HDFC bank staff i have been put into complete trouble. HDFC bank staffs were not intereted to give their top managment numbers to their own customers.I wish to take a very serious step againts this and need compensation for the Stress and mental agony what i have faced. HDFC bank has given a very good response for a customer has proactivily requested to change the Debit card before its getting collapsed.