[Resolved]  HDFC Bank — DISTURBANCE/HARRASSMENT BY TELE CALL EXECUTIVES

Address:

Thane, Maharashtra

I received tele calls on my mobile from HDFC Bank tele call executives tel nos 30870406,30870407,30870492 on 30th August advising me to convert my outstandings on my HDFC credit card to EMIs. They told me this could be processed on phone and I would be receiving a verification call from Chennai to this effect after which needful would be done. The caller also repeatedly told me not to query the verification person as in that case the proposal will get rejected.

To my utter surprise I get a call from Mumbai after an hour or so telling me that as I have agreed to a HF insurance policy as intimated by the bank already she is giving me the details of the policy with terms and condition. After listening for a minute I said I havent agreed to any such policy but the discussion was concerning conversion of outstanding to EMI. She was clearly surprised when I told her what was discussed and said sorry before disconnection. Next I again get a call from the aforesiad telemarketing numbers asking me what was the problem. I told them that mixing up another product with a proposal of conversion to EMI was totally wrong and amounts to misguiding and cheating. To this they again went on pleading and asking me to consider when I discontinued the conversation. Again in the evening I get another number (the last one) asking me why I am not converting to EMI. I got disgusted and complained to the HDFC credit card call centre 28564332 where the executive listened to my complaint and assured me that she will ensure no calls are made to me further on the subject matter.

Surprisingly again on 31st August I get a call from a tel no 6709 5300 repeating the same thing and also pleading and wasting my time. This time I have informed the Section in charge credit card call centre about it and made her understand the seriousness of the matter. She has assured me that she will personally look into the matter and immediately see that no calls concerning this are made.

My complaint are as follows :

1. Why a reputed institution like HDFC take recourse to misguiding the clients to sell its products.

2. Why the clients objections are not taken seriously and seen to it that no repititions are made for the matter objected to by the client.

3. Why the rampant disturbance created by tele marketing is allowed to continue even after complains are made and assured to be redressed.

4. And Perhaps Most Importantly why the credit card details are given to marketing executives all over the organisation and to franchisees when these are supposed to be of confidential nature.

Mandar Mukherjee
HDFC Credit card Holder ( [protected])