[Resolved]  HDFC Bank — Card settlement

i was holding credit card of hdfc bank .due to some financial crisis i cant make regular payment so i contact them for any kind of settlement . they made a settelment for 48000 thousand for 8 month, that time i refused to accept that settelment due to the heavy emi i.e 8000 per month. but the settelment department suggested me to pay the minimum due and i totally paid amount of rs.27, 500 to them till this date for my total outstanding of rs.48, 000. after making my 5th emi the settelment recovery deppt said that they have increased my emi term to 12.at the last movement now they are asking for the rest i.e 20500rs to pay .its not possible for me to pay this heavy amount at a time. i request to pls suggest way ahead.
i have recording of the conversation with the settelment deptt. that my emi tenure has increased.
any help is appreciated.

thanks

Dear Mr Joseph,

We would have to investigate your complaint in greater detail before we can work out a repayment plan for your card. Request you to send us an email at [protected]@hdfcbank.com with your card number and contact details. Please include the id TTU[protected] in the subject line of your email. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC bank

They harassed me for one year and i want to share my experience with everyone.

HDFC bank Credit card recovery department is most notorious in the country.

That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.

They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost

*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.

Stay away from HDFC bank for all reasons.

I have a citibank credit card and i had not got the due response from the helpdesk whenever i tried to contact them for any assistance either by Mail or by Call, last i got a call from them 15 days back when i discussed with them regarding the settlement i agreed to pay back the whole principal amount but in installments which they never agreed and insisted me to complete the same in 3 installments only half the prinicipal amount.

I have a query if go for the same what would be my status in CIBIL in the long run.