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HDFC Credit Card Division - Harassment by HDFC Customer care executive

 
55 Reviews
User
  T.E. Rajgopal
Hello Sir/Madam,

This is with regard to my credit card # 4346 7810 0224 7575. I have been holding this card for more than 3 years. The repayment towards my card has been very prompt since then; however, due to some medical expenses that I had to incur of the last 2 months January and February 2009, I failed to make the payment on time. I even called HDFC customer care to explain this and the person on the other end acknowledged the same and confirmed that I could make the lump payment for two months by End of March. Today, I received a call from HDFC Customer care again (Deepa) who was utmost rude on call and demanded the payment today itself (06 Mar 2009). I also told her that I would not be able to make the payment today and shall arrange the payment by tomorrow and walk-in-to the branch and make the cash payment of the said amount (Rs.2000). She did not listen and was very harsh to me. I also told her that I would be complaining to RBI if she continues to talk this way and she was least bothered about it. She said " I don't care, you could complain to anyone you wish to" (these were the exact words used by her). I'm totally taken aback by the way these people from the bank treat their customers. I would sincerely appeal to whomsoever to look into this as I'm a BP Patient and such calls really disturb my mental stability. I would not hesitate to blame the bank for any mishap that I face due to rising level in my pressure.

There have been couple of other people too to add to the list. One of them is Anil Anandan from Bangalore branch of HDFC.

Please do something as I strongly feel that this is affecting my mental health. I wish to re-iterate here that most of the call center people from HDFC (collections) are not maintaining the standards when it comes to customer service.

T.E. Rajgopal
Complaint comments 54 Comments     Updated:
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Harassment by HDFC executives - HDFC Bank

I am also fed up with the executive of HDFC Muzaffarpur branch,please help.
Regards,
Dr S.P.Singh
09934653922
 
Please giv me a solutions, its not at all tolerable your bank is harassing us and giving us threatning call...

One executive name was RAvi, he went to my neighbours and shared my bank history with them , this is nto at all good of sharing some one bank details with others.


Suman Goel (AM), as she said that she working as a AM, called and threaten me her behaviour was very rude her number is 011-42200486..

the card is under my wife's name

Please do the needful asap


Sumit
9899168549
 

customer care not responding - HDFC

I am very much upset to say that from the last fortnite I am sending mails to customer care and the possible addresse but noone is responding.It is so surprising from a person like me who got homeloan and car loan together.It shows how the company cares for their customers.In fact they bother for their future customer and not for their existingones as they are already in their fold/mercy.

How one can rely on company's sweet coated announcement based on customer satisfaction level.

I would like to bring attention of company's any individual who is reading this mail even to the top level executive if they mean service then please understand my problem and mail me directly as their junior staff are hopeless in customer care since neither they communicate the fact to the concern managers nor they respond back to their customer just to manupulate their customer satisfaction level graph/percentage.

Hope utilization of this platform may help me and will open the eyes of the company.

P.ADHIKARY
 
COMPLAINENT AGAINST HDFC BANK CREDIT CARD AMOUNTSaturday, June 28, 2008 1:41 AM
From: "Prafulnath Purohit" <praful_nath_1902@yahoo.com>View contact details To: pehredar@moneycontrol.comRespected sir,

mera naam arvind nath purohit hai or maine hdfc bank se silver credit card liya tha jis mai mujhe 15, 000=00 rs ki limit dee gayee thi jisko ki maine loan ke liye kaam mai liya or mujhe ye loan 24 month mai jama karna tha. meri 900 pm instalment huee jo ki mai lagatar jama karwa raha tha ho sakta hai ki 1ya 2 month mai jama nahi karwa paya is ke baad inhone kabhi 1800 rs to kabhi 2900 rs kabhi 3909 rs is tarah ki instalment ke letter bhejne start kar diye or ki bhi help line wale se baat karo to bolte hai ki late fee 500 rs hai cheq bounce hua hai uske 500 rs hai or ye rs ham aapke account mai se recover kar lete hai or cheq bounce bata kar per month 2600 se kam ki instalment ka letter nahi de rahe hai jab ham puchchte hai ki itni rs ki instalment kaise ho gayee to court ki dhamki dete hai mera bhai jisko poliyo hai usne bhi is se credit card se loan liya tha usne bhi ek baar 2000 or ek baar direct 6000 fir ek baar 750 rs ek baar 900 ka payment kiya hai uska abhi due balance 15000+1892 rs due bata rakha hai to aakhir ye itna rupee gaye kaha aisa konsa loan hota hai jis mai 15000 to balance hi rahe or baki sab rs interest mai cut kar liye jaye mai aapko ham dono bhaiyo ke credit card no. bhej raha hoo please aap is matter ko solve kare nahi to ham dono ko bahut loss ho raha hai. ab ye pata lag gaya hai ki is bank ka itna profit kaise bad raha hai.

Arvind nath purohit credit card no.5176 3510 0365 8360 ye silver card hai.

Praful nath purohit credit card no.5176 3510 0370 2044 ye bhi silver card hai.



dono card par 15000-15000 ka loan liya gaya hai.



Regards

Arvind nath purohit

Praful nath purohit

mobile-+919893458473, 07412233898

109, aravali apptt near ajanta hotel

Ratlam
 

unnessary harassing customers - Credit card divn

The Head Credit Card Divn. I felt very much humilated on receiving your letter dt 22-10-08 Serial no -1940, rejecting my application for reasons best known to you. Hoeever pl. note after pestering, chasing me at my residence, telephoning me at odd hours, by your illtrained personel kept at your branch doors, as an act of courtesy Iwas forced to apply for the same. Pl ensure that this kind of situations doesnt occurr to customers like me in future.For your information I do possess, credit card of bank far more reputable than yours. Also pl note before taking such whimsical situation that I possess a SB A/C, a C/A, and a NRI/NRE A/C. with your bank .You will be held solely respnsible if I am forced to close all of these by humilating and unnecessary harassing me. Pl. return all the documents which you have collected from me by luring me in offering a credit card imm.on receiving this e mail, failing which I will be compelled to take actions that may sour our relations. Supriya Gupta. 1290, Block "A", Purba Sinthi Road Dum Dum, Kol 700030 Mb 9432486229, 9231698236.
 
I see that a lot of people are facing harassment from hdfc. someone keeps calling my 85 yr old father and harassing him. this is ridiculous behaviour...how can they get after an old man...
A
User
Anand K  
 
I agree with this issue. Even I have been harrased by one Mr.Mahindra from HDFC Bank Bangalore(Ph:080-42080228) and asked me to pay money immediately or his people would beat me up in middle of the road. He also asked me If I cant pay money immediately then they would kidnap me and take out my kidney and sell it to clear the credit card dues.
 

I have yet not received credit card statements - Maruti Alto

I recived message on mobile you pay credit card bill Rs 4136.00 ON 17.04.2009 .But Ihave not recived statement & cheque drawan on Which Name ? Where is to pay ? this is my firist bill
Please Advice Us


regards

govind s.bole

card no.5546-1972-5717-7000

mobile no-9422555856/9225632926
 
My expereience was to totally different. I am using the HDFC CARD from November 2005, without any due from my side. but I am getting lot of unnecessary torture calls from SANKAR OF BALA ASSOCIATES in GUINDY, CHENNAI 600 032. Finally I approached the customer support manager, he simply told in the same name some other person has to pay some money, instead calling that persone they calling me, because of the same name but the initial is different, the card no. also different, how clever the HDFC PEOPLE. WHAT KNOWLEDGE THEY HAVE. SUPER. MY NAME R. JAI SANKAR CHENNAI MY MOBILE NO.94440 59741
 
hi sir, this is ravikumar, iam ur customer since longback... i recieved a bill of Rs.7077 for which i not yet used my card even atleast for a single time...iam to pay Rs.750 towards my insurenses...when i talked to customer care, they were telling that the card was used online so pl block my card n clear my problem so that i could be able to pay the bills...pl reply..thank you.
A
User
ROHIT  
 
Dear Sir,
I have a recently opened saving A/c cum salery A/c having A/c no:-13741050011413 in which I did not get my welcome kit neither dabit card as yet, one month has gone to wait for the same. I could not get my salery transferred by the company. So I am very disappointed with the service providing by HDFC. I have my A/c in Nehru Place branch in Delhi, I have complaint against the branch many times but they are not giving me any positive response. My humble request to you pls sort out my problem as soon as possible.

I will be very pleased to you.

Thanking you


regards
Rohit
A/c no:-13741050011413
9968021239
 
This is Mubarak (5176-5210-0248-9732) This is what happenened to me as well today from HDFC people (Name: Lavanya) from nelson Manickam Road, Chennai.

She is giving mental torture like anything for just 1500 Ruppes. If any thing happens to be for the next 1 week and HDFC people will be the responsible.

HDFC HDFC HDFC HDFC Lavanya Lavanya lavanya

I am keep on getting mental torture and at last she said that she will block my HDFC Bank account itseems and How these people will give rights to such people

Help me from such calls.

Mubarak
 
I want e mail id of mr govind pandey g,
 
Dear Sir/ madam
This is to your information that i amgetting a call from your agency no bering 080-42080634 abusing me with bad words saying me as begger and asking me to beg for clearing the payment even though i have explained them my present situation that i have lost my job and in search of my job still they are not listening. Finally i have come to a decission that if these poeple torchure me like this i have no other way rather then commiting suicide and the blame i am putting on HDFC bank people.
 
Dear Sir/Madam.

This is to inform u that nobody is responding my call & my complaints about my P.F.
I was working in magarpatta branch(HDFC) till 31st january(Resigned date).Emplyo code CV10710 Till Todays date also i have not received my pf amount to me.sir whom i want to ask my pf amount please help me for this matter & solve my problem & help me for also to whom i should contact to hdfc bank.

Thks/Rgds
Varsha.
 
Dear Sir/Madam

Please help me for taking every year donation in keshavnagar mundwa pune 36 school (vatslaya & Oscar English medium.)I have three childrens, How it possible to me pay every year 3000 to 4000 per head. i have came to know that one of the school management simply telling to the parents that if u dont have to pay the donation then take out ur children from here & see another school were it possible.
please help me for this matter whom i want raise the complaint for keshavnagar childrens educations.

Thks/Rgds
GKB
 

harressment from your customer care - Credit Card

I, Nusrat Husain from lucknow holding a credit card no.5415382317569341 of your bank. This is to inform you that i have taken loan against this card, loan no is 7777777771370383. As per my record i have already paid all the EMI's but now since they are charging extra amount as late fees. Earlier your executive use to come and collect the payment from my place but when i realised that late charges has been enforced to me i started submitting the payment to the bank. I have been contacting to the customer care since past 6 months for the settlement but none of the action has been taken against it. In between during the month of February, a call come to me from ABN AMRO Noida branch that you have to pay Rs, 315 only and we will provide you the NOC within 15 days. The same has been done from my side but till date i haven't received any NOC and they are telling that the total outstanding is Aprox Rs. 9000. this is a total fraud from your side.

Secondly, when i recently visited the bank to deposit some money in my account, i checked my account through ATM, then i came to know that Rs. 2070 has been deducted from my account by credit card section without any intimation to me as through auto debit procedure. I haven't given the permission to the card section to auto debit the money from my account and i have neverdid the same then how can you auto debit the money from my account without my permission or without giving any intimation. This is really a rediculous job from your bank. I have never expected such a working from your bank. This is the last time in my life that i will be doing banking with ABN AMRO and as soon as all my payment will be settled i will discontinue my card and would never suggest to anybody to go for ABNAMRO card or bank. Because your bank motto must be to trap the customer and earn money from them and atthe end harressed them with your damn calls.

Now, finally can you suggest that how should i settle my all balance and if there is any chance to waive off some amount. Since i have made lots of complain in customer care and most of the operator of yours just don't have the way of talking to the customer. The language they used is very shameful.So from now onwards i will not call to any of the customer care.

So kindly do tell that how can i settle my balance and surrender my card at=
the earliest.

Thanking you,

Nusrat Husain
 
Dear Sir/madam,

Last week my health policy has been done thtrough your call center executive. She was supposed to send me the details of the policy, but last week I got my policy done through "Bajaj Allianz". Sir/madam I am not interested in it. So Kindly cancel my policy earliest.

Today I got a message on mobile that your credit card division has sent me the statement of my card through mail. With min. amount due is 569.42 and total due is 692.32. Please also cancel my this amount because I haven't spent this money through my credit card. If you are charging for policy then I have already said that I am not interested.

My credit card no. is- 4346 7860 0042 1569

and my policy no. is - OG-10-1104-6003-00008242
through BAJAJ ALLIANZ

thanking you

Yours Truly

Vinod Khanna
 
This is Sujatha Kumari (5289-4510-0109-6615) This is what happenened to me as well today from HDFC people (Name: Priya, Phone no: 080-43521300) Bangalore.

She is giving mental torture like anything for just 1600 Ruppes Inspiet of making the payment of Rs 8500 on 30-7-2009.Even after telling her that i will make the short payment by next week she is not listening anything and using all sort of bad words and says will send the guys to the house. If any thing happens to me. HDFC people will be the responsible.
 

abuse by coolection centre - HDFC Credit Card

sir i am using your credit card for last six months minimum due for this month is 1900 last weak i have a call from your chandigarh centre and the parson use wrong language to my mother his name is vikas and now on 23rd of aug at 1.30pm sivani call to me and ask me for payment i told her that i will pay on 28th of aug and she say i want it now and she call me 20 times after that call and starting abusing me very badly so this is my request take some action against them

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    HDFC Credit Card Division - Harassment by HDFC Customer care executive