[Resolved]  Hero Honda Passport Programme — MISAPPROPRIATION OF PRODUCT

Sir,

I Sree Debabrata Pradhan bearing Hero Honda passport no.-06K09C26145 beg to draw your kind attention

to the following few lines.


When I reached 3000 points, I had expected to get EAGLE flask as entitled

as per the new condition of passport programme. When I visited Hero Honda passport counter located at

Rohan Autoriders, BBSR, the passport representative, Mr. Dillip issued me a non-branded flask with two cups

instead of the branded EAGLE flask. When I asked about the EAGLE flask Mr.Dillip replied that company is

not providing the same. Then, I enquired through the toll-free number[protected], representative named

Mr.Ashwini repied that they are supplying the original EAGLE flask and he advised me to visit Hero Honda

Autorider to return the non-branded flask and get back the branded EAGLE flask. He also talked with

Mr.Dillip about the matter and directed him to replace the flask.

I returned the flask to Mr.Dillip who kept

the flask and told me to wait till the EAGLE flask comes to their counter from the company. Then I visited

again and again for the same case but returned with no results. After that I visited Hero Honda regional

office thrice and contacted Mr. Sandeep Verma(Executive Sales) but in vein.

It is believed that Hero Honda is a legend

Company and it has very good reputation for the last 25 years. It has launched the passport program for

building good relationship with customers. But from the fact mentioned above it is found that the company

is cheating the customers by providing fake materials and misappropriating the original product. Many

customers are being cheated everyday. Hence, you are requested to take appropriate steps to provide me due

item so that my belief on you will be restored.