[Resolved]  Hero Honda — Poor service by Authorised Dealers of Hero Honda & No Response for Problems faced by Customers.

Address:Pune, Maharashtra

5 months back I purchased CBZ Extrene from Shubhyan Motors Pvt Ltd in Hadapsar. However after 3 months there was some problem with the engine. 3 times I left my Bike in the showroom for maintenance but problem remains the same. The Forth time when I left my bike with Shubhyan Motors, they didn't even informed me that how long it will take & continuously for 4 days I had to go to that showroom to to check if the engine was repaired or not. After 5 days I got the bike however when I drove it for 8-10 Kms again there was the same problem. This is the worst service that I have ever seen in my life. By this they are spoiling the Brand name of Hero Honda.
Each time when I left my bike for repair, there was something New Damaged in my bike. Due to this my bike looks like 10 years old & I have spent my hard earned money on this bike which seems to be a waste or my mistake.
Just because of this I would always advice my friends & near ones not to go for any Hero Honda Bikes as their Authorized Dealers are providing the worst service.
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Aug 13, 2020
Complaint marked as Resolved 
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hello sir, am srikanth, my bike no is 6804 ap 10s, from the past 2years i have been going this to servicecentre for yours address : SAI RAM MOTORS authorised spares & services# 12-13-/1282/G1&G6, mehtab Arcade, opp.Ganesh temple, tarnaka ' X' roads, tarnaka, secunderbad-17. the staff over there is totally rexless, when i used to tell about my problem, and made them to write in their job cards, they used to write, when after the completion of the servicing, i was surprised to know, that the job was not done, when i enquiried about, they used to tell me in a very soft manner that today there was so much work, and too many major problem vehicles are their to attend sir, that we couldn't attend your vehicle, sir, next time when i went for servicing, too give me an eye wash they used to attend one or other problem, of my vehicle, and agian they used to say we' ll attend the major problem's next time sir, when u come for servicing, i used to ask for my spareparts which they replaced, they used to say ho sorry sir, it mistakely take away by service person dummped in scrap, ill make sure ill collect it for you sir, every now and then, they got something or other to say, even, the mechanic, the incharge, and the main head manager of this particular dealer of your, sir, i used to give my vehicle to this servicecentre because my house is nearby, and farest is nearly 5km from my residence sir, kindly do take some necessary action aganist this SAI RAM MOTORS, serveice centre, particularaly from mechanic's to the head manger of this branch thanking you

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