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Hindustan Lever Ltd - Pure it water filter |
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223 Reviews
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S.Muralidharan 
Send email
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Request for battery change
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
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 222 Comments |
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Yes I agreed with that, i am facing the same problem with the this HLL Purit engineers at kakinada in ap
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Really pathetic service such a big consumer company is giving. I suffered more than a lot. If we can get the spares in the open market some how we can manage. We have been forced to buy these spares from them but they are not turn up for a call more than a month. All the time they would say it takes 48 hours.
I strongly suggest my fellow consumers, don’t buy this product ever.
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Really pathetic service such a big consumer company is giving. I suffered more than a lot. If we can get the spares in the open market some how we can manage. We have been forced to buy these spares from them but they are not turn up for a call more than a month. All the time they would say it takes 48 hours.
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Yes, I am also facing the same problem i have informed before 5 months still i am received the filter when i am asked they are telling stock is not available i don't know how they are selling the product without the accessorise. Please don't buy this product i never seen like this worst product. If you are having more money so you can buy like use and throw the whole product because you can't get the accessories.
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Yes, same happening to me. I had registered requisted for change Battery 10 days back, till date nothing turn up after givening repeated reminders.
We definately not expect such things form HLL.
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Yes. I agree. I had booked for battery on 23rd April 2008. Since then, I am calling them over phone. They are answering me that they have booked battery kid and invoiced and will be delivered to me within 3 days. Now, today, 27th May 2008, I have not recd. the same. I have wasted merely Rs.150/- on Phone call charges. I would like to advise all people to never buy Pureit. Use Hot water.
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Yes, I do agree the complaint. We lost our patience for waiting for the Service Engineers. Since, we have been adopted to drink this water, we were unable to go for other ways too. We got throat pain etc. when it reached the complete red level. This is such a pathetic situation. We should really make it as a customer complaint to consumer court so that in future no body else will also be getting affected due to the same complaint.
D.Jeya Mala
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My Experience with regards to battery delivery was good. Actually i have booked my order through mail on pureit.hul@unilever.com & the battery got delivered the very next day. I have got this mail id from google site www.pureitwater.com
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As a former employee of LEVERS, I am aghast at the very very
poor service. We purchased your water purifier & the battery needs change. Almost a dozen calls have been made but this battery has still not been replaced.
-First call on your help line was received by Mr Mohit on 23 May at 4.50 PM. Request number given was dli/0480001391.
-Two reminders on phone.
-Next call on 29 May at 1.10 PM received by your Ms Saggan and request number given was is08/dli 04802271.
-Again two reminders.
Every time promises are repeated parrot like, of delivery within three days. Yet no action.
We may thus be drinking untreated water for which we reserve our right in case of any mishap, to take you to the CONSUMER COURT for poor service.
I left Levers in 1957 when Mr P.L.Tandon was to take over as the Chairman.Extremely high standards of service were observed & no complaint could be left unattended. WHAT DISGRACEFUL standards have reached.
Could you please intervene.
Regards
B.S.Walia
Former United Nations Consultant
338 Kailash Tower 1
East of Kailash
New Delhi 110065
Consumer id 1925776118 B.S.Walia
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Yes I agreed with that, i am facing the same problem with the this HLL Purit engineers at Bangalore, Karnatka
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I am also an ex-employee of Hindustan Lever and because of this I ventgured to buy Pureit water filter and I am regretting this from day one. This product is a net working product and is not available on regular trading channels. The battery I am told should last for at least 1500 litres but the same does not last even for 600 litres. Also the service poeople just dont bother to get the replacement even after making innumerable number of pho0ne calls. I complained to the Help Line and told them to replace the batery kit about 10 days back but still today no one has turned up although I was told on telephone that someonme would definitely come by evening. My appeal to the consumers is not to buy this product and invite headaches unnecessarily.
V.P.Ramanaty, Advocate and ex-executive of HLL, Mumbai.
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I've been calling the Pure it call center for the past two weeks for replacement battery kit but they said they will send someone in next few days but no one has ever turned up.
Can you any one give HLL pure it distributors office in Indra Nagar, Old Madras? Its better you walk to the distributors office to get one.
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I totally agree with the above comments. Being a reputed company HLL is concentrating only on selling their products and not worried about the supply of mandatory spares. I have registered for a germikill battery kit on 29 May 08 and I am to reeive same. They assured me that they will deliver the kit within three working days. I don't understand what it means.
I strongly suggest other consumers not to purchase pureit because of very poor service rendered by HLL.
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Hi,
This is Niranjan.Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.call me once my no is 9886661836
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worst state of affars n the management of the replacement of battery ts n trchy dstrct. please ntervene tpo safeguard your captal and your company.
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This is the one of the worest custmor service. compare to other products..plz ...request to all don't buy this HINDUSTAN PURE ...once again told to alll.don't .plz...
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Dear Sir,
Please improve your serice backup immediately, right now its very poor, all above comments are the resultant of customer frustration due to poor service, if ompany really wish to survive in market they need to take positive action, other wise it will very difficult for company to sell their product in market,
Thanks & regards,
Ravi Parab
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One person approached me about 10-15 days back and explained me about the Pure-it "protecting Lives"programme in which HLL is fitting 140 purifiers in Raipur, free of cost (only for clinic purpose who are having MBBS and BDS degree holders). I have been asked to fill up a form with all my details and promised me that within 8 days the system will be installed in my clinic, but no responce till toady, either you you should install the system or you should not have contacted me for the above reason. But once promised you you keep your words, b'coz THOSE WHO ARE GENTLEMAN ALWAYS KEEP THEIR WORDS.
Thanks. 09827160220
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After reading all the above complains i came to an idea of not buying this product. Hats off for their services
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After reading all the above complains i came to an idea of not buying this product. Hats off for their services because the service of Custmer Care is too worst. this thing i hered by friends also.
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