[Resolved] Hindustan Lever Ltd - Pure It Water Filter — Request for battery change | |
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job. But the person doesnot turn up in the evening, with the result we need to wait for him at home. We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team. This attitude of the engineer is totally ...totally frustating. I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Neelam Lal, This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Meenu Shrestha, This is in continuation to our conversation and the concerns mentioned in your blog dated 25th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 29th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Aug 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. rajvinder kaur, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
269 Comments | |
Comments
I have been requesting for changing the battery and leakage in the Pureit water filter from last 3-4 weeks. They says they have some problem with trade license and it is out of stock.
Request for battery change
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
My strong suggestion to all my feelow customers/consumers, buy a product where we get spares out side.
Thank you very much HLL pure it for making me to learn new things on the cost of Rs.2000+
Wonderful & brillant service.
No Thanks,
Rajendra
Hyderbad
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
My strong suggestion to all my feelow customers/consumers, buy a product where we get spares out side.
Thank you very much HLL pure it for making me to learn new things on the cost of Rs.2000+
Wonderful & brillant service.
No Thanks,
Rajendra
Hyderbad
PURE IT WATER FILTER — Request for battery change
ToM/S Hindustan Lever Ltd - Pure it water filter
This is KNV PRASAD, my consumer ID[protected].
Iam purchased your Pure-it water filter & the battery needs change.
Almost a dozen calls have been made but this battery has still not been replaced.
My phone call, status details are seeing in u r system.
Every time promises are repeated parrot like, of delivery within three days. Yet no action.
Your service engineer are doing irregular job, which has a very- very bad service back-up team.
We may thus be drinking untreated water for which we reserve our right in case of any mishap, to take you to the CONSUMER COURT for poor service.
Pl immediately changes the battery.
This is kind information for U
Regards
Prasad.KNV
[protected]
I bought a Pureit Water Purifier on 22-Aug-2008 by 9:15 pm.
Once i filled water in pureit, it is leaking under the buttom of the line, then i call to that service engineers who had deliveried that both person to me. That persons name is sajanKumar-[protected] and sivakumar - [protected], when i called at first time they attanded and replied as Engineer sivakumar will come within a day and rectifired that problem when i call on saturday. but he did not come till today (27-Aug-2008). then i called to help line([protected] &[protected] and told that issue. they asked some SR.No and mobile number, then gave. after checked his database and told me there is no regisration proof like mobile number, address and SR.No for the delivery. I went to nearest pureit office in asok piller and showed my bill. he said as we dont deliveried the pureit for this following saidapet address and this not orignal bill. finlly he traced that both person address, then we found they were coming from adayar company.
But right now i mind is blank what i do for next level for getting orignal bill and for this solution. its very very poor statisfication for both delivery, oral demo and bill. there is no proper way for hindustan limited,
once i asked the kit in help line and gave my full address, then they call two times for the conformation and deleveried with 5 hours, after that they didnot call to conform regarding arrive computerised bill, demo satisfication and othet think...
I didnt expect the poor coomunication from hindustan limited, they have only focussed selling . Once soild they dont bother about next level of issue.
Keep it up always... Dont change any of the time. Peoples only facing suffer. U always go ur way. dont bothet about peoples.
Once i filled water in pureit, it is leaking under the buttom of the line, then i call to that service engineers who had deliveried that both person to me. That persons name is sajanKumar-[protected] and sivakumar - [protected], when i called at first time they attanded and replied as Engineer sivakumar will come within a day and rectifired that problem when i call on saturday. but he did not come till today (27-Aug-2008). then i called to help line([protected] &[protected] and told that issue. they asked some SR.No and mobile number, then gave. after checked his database and told me there is no regisration proof like mobile number, address and SR.No for the delivery. I went to nearest pureit office in asok piller and showed my bill. he said as we dont deliveried the pureit for this following saidapet address and this not orignal bill. finlly he traced that both person address, then we found they were coming from adayar company.
But right now i mind is blank what i do for next level for getting orignal bill and for this solution. its very very poor statisfication for both delivery, oral demo and bill. there is no proper way for hindustan limited,
once i asked the kit in help line and gave my full address, then they call two times for the conformation and deleveried with 5 hours, after that they didnot call to conform regarding arrive computerised bill, demo satisfication and othet think...
I didnt expect the poor coomunication from hindustan limited, they have only focussed selling . Once soild they dont bother about next level of issue.
Keep it up always... Dont change any of the time. Peoples only facing suffer. U always go ur way. dont bothet about peoples.
I bought a Pureit Water Purifier on 22-Aug-2008 by 9:15 pm.
Once i filled water in pureit, it is leaking under the buttom of the line, then i call to that service engineers who had deliveried that both person to me. That persons name is sajanKumar-[protected] and sivakumar - [protected], when i called at first time they attanded and replied as Engineer sivakumar will come within a day and rectifired that problem when i call on saturday. but he did not come till today (27-Aug-2008). then i called to help line([protected] &[protected] and told that issue. they asked some SR.No and mobile number, then gave. after checked his database and told me there is no regisration proof like mobile number, address and SR.No for the delivery. I went to nearest pureit office in asok piller and showed my bill. he said as we dont deliveried the pureit for this following saidapet address and this not orignal bill. finlly he traced that both person address, then we found they were coming from adayar company.
But right now i mind is blank what i do for next level for getting orignal bill and for this solution. its very very poor statisfication for both delivery, oral demo and bill. there is no proper way for hindustan limited,
once i asked the kit in help line and gave my full address, then they call two times for the conformation and deleveried with 5 hours, after that they didnot call to conform regarding arrive computerised bill, demo satisfication and othet think...
I didnt expect the poor coomunication from hindustan limited, they have only focussed selling . Once soild they dont bother about next level of issue.
Keep it up always... Dont change any of the time. Peoples only facing suffer. U always go ur way. dont bothet about peoples.
Once i filled water in pureit, it is leaking under the buttom of the line, then i call to that service engineers who had deliveried that both person to me. That persons name is sajanKumar-[protected] and sivakumar - [protected], when i called at first time they attanded and replied as Engineer sivakumar will come within a day and rectifired that problem when i call on saturday. but he did not come till today (27-Aug-2008). then i called to help line([protected] &[protected] and told that issue. they asked some SR.No and mobile number, then gave. after checked his database and told me there is no regisration proof like mobile number, address and SR.No for the delivery. I went to nearest pureit office in asok piller and showed my bill. he said as we dont deliveried the pureit for this following saidapet address and this not orignal bill. finlly he traced that both person address, then we found they were coming from adayar company.
But right now i mind is blank what i do for next level for getting orignal bill and for this solution. its very very poor statisfication for both delivery, oral demo and bill. there is no proper way for hindustan limited,
once i asked the kit in help line and gave my full address, then they call two times for the conformation and deleveried with 5 hours, after that they didnot call to conform regarding arrive computerised bill, demo satisfication and othet think...
I didnt expect the poor coomunication from hindustan limited, they have only focussed selling . Once soild they dont bother about next level of issue.
Keep it up always... Dont change any of the time. Peoples only facing suffer. U always go ur way. dont bothet about peoples.
Request for battery change
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.
But the person doesnot turn up in the evening, with the result we need to wait for him at home.
We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.
This attitude of the engineer is totally ...totally frustating.
I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy.
I have bought a water purifier on 24/08/2008.
My customer id is 192637.
The product delivered to me is defective in the sense the top lead is totally broken.
I made the complaint twice to the customer care.
the complaint numbers are
[protected]
[protected]
But still now no results are found.Evne the person who delivered me the product of Hindustan lever, I called, said that no products are available and advised me to use the broken one.
Is it expected from Hindustan unilever that this kind o[censored]nprofessional behaviour?
Do we need to put the atter in Consumers forum for best results?
Plz look into the matter as soon as possible.
My customer id is 192637.
The product delivered to me is defective in the sense the top lead is totally broken.
I made the complaint twice to the customer care.
the complaint numbers are
[protected]
[protected]
But still now no results are found.Evne the person who delivered me the product of Hindustan lever, I called, said that no products are available and advised me to use the broken one.
Is it expected from Hindustan unilever that this kind o[censored]nprofessional behaviour?
Do we need to put the atter in Consumers forum for best results?
Plz look into the matter as soon as possible.
WE ALL ARE SAILING IN SAME BOAT.
IT CAN BE CALLED AS THIRD CLASS SERVICE AND APPROACH OF THE PEOPLE WORKING ON HELP LINE OF HINDUSTAN LEVER PURE IT PRODUCT.
IT APPEARS THAT THEY HAVE HIRED COLLEAGIATES/NEWCOMERS ON CONTRACT BASIS WHO ARE NOT BOTHERED ABOUT CUSTOMER SERVICE AND SATISFACTION AS WELL AS HINDUSTAN LEVER'S REPUTATION.
THEY TALK STEREOTYPE AND NOTHING FRUITFULL COMES OUT. OR IN MY OPINION THE PEOPLE WORKING ON HELPLINE ARE PAID BY COMPETITORS OF HINDUSTAN LEVER TO KILL THIS BEST AND CHEAP PRODUCT.
I HOPE ANYONE FROM HINDUSTAN LEVER WILL GO THROUGH THESE COMMENTS AND THINK SERIOUSLY ABOUT THIS PRODUCT AND COMPANY'S MARKET STANDING.
IT CAN BE CALLED AS THIRD CLASS SERVICE AND APPROACH OF THE PEOPLE WORKING ON HELP LINE OF HINDUSTAN LEVER PURE IT PRODUCT.
IT APPEARS THAT THEY HAVE HIRED COLLEAGIATES/NEWCOMERS ON CONTRACT BASIS WHO ARE NOT BOTHERED ABOUT CUSTOMER SERVICE AND SATISFACTION AS WELL AS HINDUSTAN LEVER'S REPUTATION.
THEY TALK STEREOTYPE AND NOTHING FRUITFULL COMES OUT. OR IN MY OPINION THE PEOPLE WORKING ON HELPLINE ARE PAID BY COMPETITORS OF HINDUSTAN LEVER TO KILL THIS BEST AND CHEAP PRODUCT.
I HOPE ANYONE FROM HINDUSTAN LEVER WILL GO THROUGH THESE COMMENTS AND THINK SERIOUSLY ABOUT THIS PRODUCT AND COMPANY'S MARKET STANDING.
Its like ..the company determining ur life! All I can say is that, the product is good but the service is not! the batery should b easily available at the nearest store or shop then its more reliable!
Now I just made a complaint and they say have to wait for two mx woking hour of their office!
Now I just made a complaint and they say have to wait for two mx woking hour of their office!
need a battery replacement...
i found some insects inside the filter, i still dnt knw hw those insect get inside the filter, on a close enquiry i found dat middle path of the filter is not fixed properly .a small insect can easily enter inside the filter.i also ordered a battery 1 month back and i hve not receive yet.im writing this with a great throat pain which i have receive from the product, pls don, t buy this product.
poor customer service, you never attend any phone calls i have been trying to call you since last week i had to change the battery of pure it but you never attended i have given many SMS's you hav'nt replied. plz. improve your customer service otherwise you product will go down in the market only because of your poor customer service .
Pure IT filter — Battery change
Even after repeated request to HLL service center at kolkata since last 2 months nobody is giving responce.our filter is idle since last 2 months.HLL Pureit Water Filter — Replacement of Battery
Sir,I have ordered for replacement of Battery vide your Order Reference No.S08/BLR/[protected] dated 14.09.2008.
I have made several Phone Calls to your Helpline No.[protected].
Till date, neither the battery is replaced nor received any response from your side.
I am very much upset for not giving any type of service once you have sold the Pureit Water Filter.
Kindly send your Service Representative along with New Battery
immediately & oblige.
Thanks,
I totally agree with every one, HLL people are big cheaters, how openly they lie in their adds about their services. And their product is total crap its not even half as good as they say. its not of any new technology. such water purifers were made by china from very long time which r available in many other countries they cost about $30 (Rs.1250 approx.) they r total crap which r made in china and here hindustan liver r doing the same. they have just put their lable on it. i eurge everyone not to buy pureit because its of no use dont think its of low price actually u r wasting Rs1800.
Request for battery change
I require a batttery for my purit at bangalore please send your rep. my no. [protected]. address niranjana road hanumant nagar bangalore 19 karnataka
dinesh
I require a batttery for my purit at bangalore please send your rep. my no. [protected]. address niranjana road hanumant nagar bangalore 19 karnataka
dinesh
I agree. The service back is very poor. Not matching the Brand i.e. HLL.
It took me more than six months to get my purchase bill delivered to our office.
The back office service is very poor. We call for a problem we are facing and the representative for HLL will call and enquiry about demo. No co-ordination at all.
It took me more than six months to get my purchase bill delivered to our office.
The back office service is very poor. We call for a problem we are facing and the representative for HLL will call and enquiry about demo. No co-ordination at all.
Yes, i too face the same problem. I personaly went to pure-it hub registered the request for battery 2 weeks ago still i havent got any responce from them, i wonder what kind of service they do ?.
Worst experience!
Worst experience!
Hi, I want to buy puriet water filter. can you please send the contact details. I am based on pune.
Thanks
Dasu
+91 [protected]
Thanks
Dasu
+91 [protected]
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
HLL pure — battery kit change
call centre [protected] not picking the phoneS.S.Sudhakar Babu
[protected]