[Resolved]  Hindustan Lever Pureit — Worst service

HINDUSTAN LEVER - PUREIT — DELAY IN SERVICE

I am having a Pureit water purifier from M/s Hindustan Lever and i had booked a replacement / supply of the battery kit and even after more than a week there is no sign of the company rep. The speed with which they call on u whne it is new purchase the lethargy shown in supplying battery replacement is really awful. I had heard about this earlier from my relatives and friends but was not sure. BUt now it is my turn to experience now..

Dear Mr. Pramod Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hi,

This is the worst service i have seen ever. I have been trying to get repaired and change battery kit. I have complained trice last two months and i always receive sms that the complained no so and so has been attended but no one visits to me.

Pure it team doesn't understand the problem of people those who are using pure it. i have decided to go to consumer coat with complained no i have provided. Let’s see.

One of the worst customer service we ever got from pure it for purchasing an auto fill system. We cant understand that how the tube provided for connecting from the tap to the purifier is just a particular length only..When we asked the executives they said that it has been designed that way. We have a tap which is far from the kitchen to which we wanted the purifier to be connected, but we couldn't. The executives said that they would buy a lengthier tube and get back to us to fix it, but they came back saying its not there in the market. When we don't get what we want then why should they force us to take it, moreover they asked us to pay before it could be fixed. Finally we bought another tube which could be attached with the short tube which they had provided. This is highly ridiculous to market a product when its not satisfying customers needs.

We dint not have a choice to return as they took the cash from us before installing the purifier. Pure it will definitely loose all valuable customers if this kind of service is going to continue. We've already filed a complaint in the consumer court.

From an unsatisfied and frustrated Customer!!!

Hai,
I have bought Pure it on 2006. From that, every time for battery refilling, or any help, really I am struggling to get the contact nos. When I contact the old no. what I got from the sales person for the next time It won't be of them. many times I searched in person for their office and the reply is " They had vacated". What is this?
Never I suggest hereafter for anyone to buy HLL Pure it. I had never seen such a type of worst worst worst customer service like this.

I purchased pureit on 13.6.2011. As I noticed leakage of water on 14.7.2011 I have reported the same to Pureit customer service. Their technician promptly came on 15.7.2011 and after verification told that new pureit will be given in place of defective one.

Inspite of repeated calls to the Hind. Unilever person who sold the unit, the technician attended the call or the Customer care helping to solve the problem.

Such a worst SERVICE to be noted by the Consumer community.

Please suggest any one how to go further.

Regards


PSN MALLESWARA RAO
[protected]

Hindustan Lever/ Pureit — Service not provided

Since the last ten days I have been lodging complaints on Pureit helpline for installation of pureit since I have been relocated and also for battery replacement. The response till now is zero. Everyday I waste atleast 30 min in getting in touch with helpline and then go through the agony of waiting for some rep to visit. Very poor service. I repent having bought pureit. My custid is [protected].

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your pureit.

It was Our privilege to speak to you.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.
 
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,

Regards
Pureit  Team