[Resolved]  Hindustan Lever Pureit — LACK OF PROPER SERVICE

Hindustan Lever - Pure it water filter — Lack of service!

This is Dr.Venugopal of Kanchipuram. I purchased a hidustan lever purit device last year. The machine is working well. But to replace the batterry kit and mesh one has to wait for much longer durations. Registering can be done at a call center whose response is very poor. It takes 15 days atleast to get the kit. To my knowledge the agent in Kanchipuram has no permanent place. He has atleast shifted his office four times and no notice is put up at the older place to help customers to find the new place. Writing in their ledger for a kit is useless. Chasing them over phone is fruitless. Upon advice from a chennai pureit manager I went to locate their new shop two to three persons were sitting but the kits were under lock in a room and the person responsible was on tour. Hell with the product. My sincere advice to whom so ever interested inthis product: Product is good but the backup service is very very bad I say very very bad!

Dr.T.Venugopal, Kanchipouram

i have some problem to use this pureit. so pls keep contact me.

NO STOCK OF MICRO FIBER FILTER FROM LAST 15DAYS AT ROORKEE, HARIDWAR (DIST.) UTTARKHAND. PL, RESPOND QUICKLY & INFORM ME.

M.RAMESHWAR REDDY
DT.[protected]

We had purchased a Hindustan Unilever Pureit Water filter from a shop named Prince Appliances in Dombivli (East), Thane district, Maharashtra on 14.11.2010. we were told that the warranty is for one year. a repairing job was to be done on it. A technician came home today(01.05.2011) and said that the warranty is for only six months and the shopkeeper had lied to us about it.

we request you to kindly take action against the said shopkeeper for keeping his customers in the dark and lying to them. Also the shopkeeper was not ready to help us and repair the filter.We had to call the company ourselves to get the work done. Such wrong measures to increase profit, taken by your dealers may hamper the popularity of your product.

Pawankumar Kuwar

Pure It — Product issues and lack of Support

We had bought a autofill PureIT where the battery was a problem and also there was water leakage.
Though requested for battery replacement, it took weeks together to accomplish. Due to these issues, we changed to PureIT marvella, which was a new product launched by them, by paying extra money. We are again experiencing the same issues (leakage and battery life issues). Replaing battery itself is a big question because of lack of customer support and stock.

It is felt that the support teams are not properly trained to cater the customers. Strongly feel that the product(s) should be withdrawn from the areas where proper support can not be provided.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

hindustan lever pureit — No services despite repeated complaints

Sir/Madam,

My pure it id 73643 registered in the name of Fatema Motiwala

I had ordered the battery appx 2 months back...i m not sure of the date...after the battery was changed along with all the other accessories, the water just didn't filter from the very next day,,,since my mother was out of town, i didn't put a complaint as their would be no one in my house. Once my mom was back i had put a complaint some 2 weeks back and i was told that someone will come in next 3 working days to solve the same. after waiting for 6 days i called the customer care and told them i m putting a fraud complaint to the consumer cell and some one turned up the same day!!! ( I guess nothing works without a complaint) the executive checked the purifier and said the carbon is not proper and that he will come the next day and change it...He also said tht i need to pay 50rs for service charge + the charges for the carbon.

I don't know why am i suppose to pay for something that is a default product of the company??? and what services were rendered that i need to pay him 50 rs for? The best part is that i get an sms from pure it the next day saying " They couldn't locate my address "The complaint number is C[protected]. Since that day nobody has called neither that executive turned up

Also despite of mentioning that plz call and come they NEVER call before coming.

Sir, I got a call again yesterday from the executive who had come to my place, he said " I have put a complaint that he took my money and didn't come back". Now i had nowhere mentioned that he took the money.

I would request you to plz take an action against them as all my complaints are falling on dead years..

Thank you

Fatema Motiwala
+91 [protected]

we have ordered battery kit on line of pure it site.
they sent a carbon overflowing battery which i rejected,
many times complained, no body attend the complaint.
nobody bothered about the same.
they say all kits are overflowing type only.
a week time now, no body corrected or solved the compaint

i repent, why i bought the pure it product

it was because of the label HUL we all buy this product
really pathetic it is

krishnaprasad - [protected] dombivili west