[Resolved] Hindustan Lever Pureit — no replacement of battery and poor response from customer care | |||
I had booked 15 days ago purification kit after calling several times at [protected] and [protected] and finally got a booking number S10/KAN[protected]. Until now no body responded despite regular recalling at customer care. The response was pathetic as they responded very poorly telling that noo such booking has been made. Why does a company sells a product if it doesn't provides the neccessary kit. We are left to drink unsafe water in city like kanpur where TDS concentration is immensely high. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.DeepakGurbani, This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 2 Comments | |||
Comments
hindustan lever pureit — poor customer response
I have logged a complaint on 14th April 2011, for the set up of the Pure it KIT but the customer care people constantly go on telling they are sending the technician ASAP. It has been more than 5 days I am calling them to send the technician and they are very reluctant about it. Please help me on this.Regards
Arijeet Saha
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
service is terrible
what more can i say
[protected]