THIS IS MY SECOND REMINDER
PUREIT COMPLAIN[protected]----6TH aUGUST
To,
The AVP,
Customer Care Department,
Hindustan PureIT Water Filter,
I, Mrs Smruti Mahulkar, would like to inform you that we had purchased the Hindustan PureIT water filter in 2008. Since then it was working fine without any complaint.
Recently on 22th July we notice ALGAE Formation inside the last container of water storage area.We respectively,contacted your customer service department and asked them to inspect the container and water ( Registration no--C[protected], which they promised to do so, but nobody from the support team came on for the visit. To my utter shock we got a message on 30th July as (sorry to inform you that we could not trace your adderss), which not possible as we have change our kit every 3-4 times a year and the executive reaches us within 48hrs.
After, this incident I have continuosly contacted your customer service department and spoken to the Ms Jyoti, Mr Mahesh and the senior customer executive MR Atul, Mr Ajinkya, MR Amar , but they could not take any quick and appropriate action.
Suddenly I got a call on 4th July, from a local PureIt service provider that his executive would visit me as per their convinence, we are a working family, so I requested him to send his executive at 8.00pm on Friday( 5th July), to which I was clearly denied.
Due to the Algae formation we have not been using the water since last 15days, we have a small kid at my residence.
After so much of follow ups and talking to so many seniors, I am sorry to say that this is the most pathetic customer care department we have come across.
NOW AT THIS STAGE I WOULD LIKE TO INFORM "PUREIT" THAT I WOULD BE FINALLY GOING TO THE CONSUMER COURT AND PRESS. AS OUR COMPLAIN WAS NOT ATTENDED ON TIME ( AFTER 15 DAYS) WHEREAS, THE COMPANY CLAIMS OF GIVING SERVICE WITHIN 48HRS AND ALSO GIVING BIG BANNER ADVERTISMENT ON TELEVISION.
Claims regarding 1Corore -- peoples trust, is a utter nonsence , where there is a "ZERO" dedication of your customer care department...................................................
JUST WAIT TO SEE YOUR SERVICES IN NEWSPAPERS VERY SOON...........................
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This is in response to your mail regarding the Pureit.
We would like to thank you once again for taking the time and effort to reach us.
Our Service person had visited your place & rectify the concern, trust it has been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.
Rest assured of continued support always.
Regards
Pureit Team