Hindustan Lever / Water Pureit — Replacing the Battery and Tap

hindustan lever pureit water purifier — battery replacement and tap replacement

dear sir

I have ordered for a batter and a tap replacement on 14 th Aug2008 and further remainded on 19th Reference No 1chN[protected] and till to day it has not been dispatched
with this regard i have contacted you manager over Mobile No.97906895 I brought this product because of Hindustant Lever s High reputation kinldy expdiate the action

with warm rgds

ernest

hindustan lever pureit water purifier — not attending complement about battery cit

battery it is not available on time after giveing compliant also they dont bother, battery kit have to replece in 30 to 45 days.

We have purchased Pure It Water Purifier by seeing its Brand Name ( Hindustan Lever). We regret to inform that inspite of our several reminders with your Service people here at Coimbatore they never attended our complaint. Your service is very poor and negative we feel sorry to say that it is not worth purchasing this product.

I am one of the customer of water pureit. I want to replace the battary but no positive reply from your salesman.They are always said battary stock is not available.Whats it? YOURS SERVICE IS VERY VERY POOR.
Because of that i told to another members.PLEASE DO NOT PURCHASE WATER PUREIT.

We had purchsed Hindustan Lever's Pureit water purifier one year back.Within one month o[censored]sing it we had purchased 2 more.Its indeed a revolutionary product true to HLL's Brand name.But iam really sorry to say that the after sales service for the product is simply pathetic.One has to really slog to get the Service Centre details or the contact number for any service issue.Let me share my experience.I had gifted one pureit to my parents who live in 15-3-87, Palaparthi vari street, NTR Colony, Narsapur-West Godavari-A.P.I have been calling at a mobile number ([protected]) provided to me for service request.Since last 10 days the concerned person is giving me lame execuses for the delay in attending the call.When i was insistent on providing me the contact number of a company representative i was given the mobile number of Mr.J.S.Kumar [protected].I had spoken to Mr Kumar and he is not able to tell me that the given mobile number ([protected]) belongs to whom but then how come Mr Kumar's number was with him?Why is he not disclosing his name and agaency name?Is it that HLL doesnt believe in customer service?Surprisingly even ur Helpline was not able to provide me complete details of the service centre at Narsapur.They had given me only the agency name.-Sridevi Srinivasa Agencies-HLL;Y.N.K.V Hall Street, Narsapur.This means i have to find the rest of the address & even contact number on my own.Is it thats what we call -Customer Service??I really cant believe that a company like Hindustan Unilever doesnt maintain the complete details of its stockist/service centre.I believe it does.But people on ground are playing and framing their own rules.Its high time that something has to be done and bring back the glorious credibility that was associated with Hindustan Unilever .

Regards,
B.Raja
[protected]