[Resolved]  Hindustan Unilever — No response from service department

dear sir/madam

I am gurcharan singh fron ludhiana
I have purchased a hindustan unilever water filter name as "PURIT", six months back. The battery of this filter needs to be change after certain period of time. In my case the time has come to change. I called the Purit help line at the no. [protected] on 15.07.2009, they have commited me that the battery will be delivered at home within 48 hours. Even after 3 days and no one from the company has came to change the battery Or given a call, I again called up the same helpline no [protected] but the phone is not receive Now daily I am calling and requesting but they keep on saying the same reply. I have a small kid in my home and facing huge problem with drinking water. Hence I feel the higher management of Puriet sale department is not aware of the poor back up service by their service department. Hence I am making this complaint for suitable action.

Reminder

Dear Sir / Madam,

I am regularly follow up with you but still no body visited at my home to attend / rectify my problem of G.K.Battery. So please do the need full for it to rectify my problem as soon as possible.

Regards,

B.V.Nandwana
Mob.[protected]

----- Original Message -----
From: B.V.Nandwana
To: Pureit
Cc: BVN
Sent: Tuesday, August 11, 2009 2:29 PM
Subject: PUREIT GKB PROBLEM.

Dear Sir / Madam,

I HAVE PURCHASE TWO SET OF PUREIT MY CUSTOMER ID [protected] AND INVOICE NO.ISO9/BHL[protected], DT.04/03/2009 AND MY DEVICE NO IS. RPM [protected] OUT OF THESE ONE PUREIT GK BATTERY SHOWING RED INDICATION AND WATER IS NOT COMING AT OUTPUT WITHIN A VERY SHORT PERIOD OF 4 MONTH UNDER WARRANTY. WE ARE ONLY 3 MEMBER IN MY FAMILY. I HAVE ALREADY LAUNCH THE COMPLAINED BEFORE A WEEK ( DT.03/08/2009 ) AND YOUR REPRESENTATIVE MR.GOPAL VAISHNAV VISITED AT MY HOME AND CHECKED THE PUREIT AND FOUND GK BATTERY LIFE IS LEFT 3-4 DAY ONLY. HE HAS NOT PREPARE THE SERVICE REPORT EVEN I TOLD TO MAKE THE SAME. HE ASSURE THAT HE WILL REPLACE THE GKB. BUT STILL MY SYSTEM GKB YET NOT REPLACED DUE TO THIS MY PUREIT LAYING STOPPED. I CALLED HIM OVER MOBILE SEVERAL TIME BUT HE IS NOT PICK UP MY CALL.

SO PLEASE ARRANGE TO REPLACE THE GKB SET FOC AS SOON AS POSSIBLE.

With Thanks & Regards,


B.V.Nandwana

Dear Sir,
I am goutam chakraborty from Kolkata.
My water filter is not worked properly. though i have changed kit.
I auto water filter, but unfortunately water is flowing properly in water filter I think some jam here. Pls. help me.
My contact No. is. : [protected]