[Resolved] Hindustan Unilever — Faulty products | |||
I am a new customer of Hindustan Unilever's Reverse Osmosis System (Marvella RO). I purchased two units, one for my residence and the other for my parents. My unit produces a loud noise (much like an industry level production unit) and it also has a leaking tap, which forces me to keep a container and wake up at regular intervals in the night to empty it. The unit at my parent's place has a tap, which cannot be set in the 'open' position. Needless to say, I have been making calls to the helpline within hours of both installations. Reply is that it takes between 2-3 days to send a person to attend to the requests. I could have understood if mine was a one-off problem but Unilever technology seems to have given us 100% probability of failure. Although I had many more affordable options, I went with the trust of a multinational company and the quality contrl that comes with it. Request quick response / resolution to my complaints. I surely have no reason to recommend this product to anyone else. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 12, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Nilay, This is in continuation to our conversation and the concerns mentioned in your blog dated 30th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you Our Service personnel had visited you on 02nd Jul 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Hindustan Unilever — Faulty product, No after sales service
We bought a Pure It water purifier from Hindustan Unilever. Just after two days o[censored]se, the tap started leaking. We lodged a complaint with them on its helpline number [protected], complaint number C[protected] on 26th June.They told us that a representative will come and have a look at it. Till date, no one has come.
We
We call them every day, and they keep telling us "they will pass it on", but nothing ever gets done.
I asked for a supervisor & got transfered to a Senior Executive named Rupesh. This person was as unhelpful as the rest of the people I had spoken with before. He even sounded as if he was laughing on the phone when I was talking. I asked to be transferred to a real supervisor & not a senior exec. But I was told that there is no other person. Rupesh even refused to give me the name of his supervisor.
This is absolutely ridiculous, given the fact the Hindustan Unilever is considered to be a reputed brand.
I will call them again oday & if nothing gets done by tomorrow, I will not hesitate in taking this matter to the Consumer Court.