[Resolved] Hindustan Unilever Limited — 100% DEFICIENCY IN SERVICE | |||
I HAVE MADE SEVERAL TELEPHONIC COMPLAINT FOR REPLACEMENT OF OBSOLETE BATTERY KIT OF PUREIT WATER PURIFIER BOTH TO LOCAL DEALER AND ALSO WITH CO'S HELPLINE NUMBER SINCE LAST ONE MONTH. EACH TIME I WAS ASSURED FOR REPLACEMENT OF KIT WITHIN 24 HOURS BUT MY COMPLAINT IS PENDING SINCE LAST MONTH AND THE WATER PURIFIER IS USELESS. MY COMPLAINT IS IGNORED SINCE ONE MONTH AND I AM HARASSED DUE TO DEFICIENCY IN THE PART OF COMPANY'S SERVICE CENTRE AND THE LOCAL DEALER . NOW I WANT TO LODGE COMPLAIN WITH CONSUMER COURT KINDLY ADVISE Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir / Madam,
This is with reference to your below mail and the concern you have with the GKK replacement of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there.Unfortunately, we have been unable to address the concern.
At the outset we would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your below mail and the concern you have with the GKK replacement of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there.Unfortunately, we have been unable to address the concern.
At the outset we would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pureit - Hindustan unilever Ltd — Deficiency in service
I had placed an order for Pureit Water Purifies battery on 27.01.2010. Order No. S10/MUM[protected] and also lodged several complaints there after, complaint Nos. C[protected], C[protected] and C[protected], with the company for not receiving the battery which was supposed to have been delivered to me within 72 hours. Every time I call up their customer care number they express their regrets and give me a new complaint number along with an assurance that the battery would be delivered within 8.00 p.m on the same day.I would suggest that nobody should go for this water purifier. this is not the first time that I am facing the problem, On last occasion also I could get the battery only after repeated complaints, after 12 days. The company advertised their Rs. one crore safety challenge on the television, but once buy the Pureit water purifier than you are their mercy thereafter till you use the water filter.