[Resolved]  Hindustan Unilever Ltd., Pure It Water Purifier — Defected cum incomplete product

Address:

Chandigarh, Chandigarh

Sir,

I have ordered two water purifier of Hindustan Uniliver Ltd., (Rs.2900/- each auto filled model)) one for my colleague and one as gift for my sister. On 12.12.2010 an executive installed at my sister's place in my absence. On next day i went to my sister's home and i saw that purifier is incomplete and defected unit as there was no clips who join both the chambers, indicator was not there, one filter was missing and there is gap between two chambers from that gap any insects/fly/cockroach etc. can enter into the purifier easily.

On next days i.e. 13.12.2010 I contacted the person (Mr. Budhi Singh) who installed the same when I pointed out that this is a defected and incomplete piece and he at first instance these are not with the unit as this not a part of purifier, I again asked him to check one new piece or broacher and than tell me after five minutes talk at last he accepted about the missing parts. I asked his senior Mr. Parveen, he told me I will replace the unit and call you on tomorrow but he did not call me rather not answered on my repeated call. A person came on next day in my absence after my repeated request to come in my presence, he then place only two clips instead of three and again denied about the manufacturing fault and about indicator. I called on the Toll free customer care phone no. than a person namely Mr. Feroz contacted me and asked about all the things and I told him to replace the unit instead of repair or partly completion. Now almost 8 days have lapsed but nothing has been done from company side neither from dealer/distributor side instead of two three phone useless calls.

Now please tell me should I go to some higher authorities of the company if they are able to listen my and about the company’s product and service or should I go for some legal opinion. You can well imagine after 8 days of harassment and totally not satisfactory service how the customer think about the company. This market is buyer market not a seller market.

Early reply will be solicited.

Thanks

Anil Saini
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