[Resolved] Hindustan Unilever — After sales service for Pure It Product

B.V. Satpute

from Savantvadi, Maharashtra

Address:

Pune, Maharashtra

Customer ID [protected]. Complaint dated 7 July 2010.
We have lodged the complaint on 7 July for berakage of battery cover & pot.
We are following daily basis. The promise given by call center is that person will be deputed today. However no person visits for repairs. Our experience is very bad for commitments for repairs. We observe that normaly service rep. attends the call after 2 to 3 weeks, if you follow closely. We will be very much interested to know that is the standard of Hindustan Unilever. Can some senior officer respond to our complaint.

B.V. Satpute E-mail: [protected]@sixsigmatech.net. Mo. +91 [protected]

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Complaint marked as Resolved

Verified Support

Jul 28, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. B.V. Satpute,

This is in continuation to our conversation and the concerns mentioned in your blog dated 13th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 15th Jul 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team