[Resolved]  Hindustan Unilever Pure It — Defective product - irresponsible towards customer

hindustan unilever pure it — Defect in battery Kit - violating warranty

I purchased Hindustan Unilever PureIt in the end of May 2008 from Ambattur office, chennai. The marketing was done so good and they assured of defect free product with a warranty of 6 months. But my battery kit expired within 1 month of purchase. When i called up Ambattur zone for replacement of this defective product since it is under warantty, i got a very bad response. The executives are not picking up the call and not responding properly. They are talking abusively. I then called up the customer care number but everytime they assure that they will send a service person to replace the battery kit but they cheat us by not sending them. I have been following up with them for 3 months. This is not the way a big company like HLL should behave with customers. If you are not going to respond, i am going to return the product to your ambattur office and file a case in consumer court against you. This is a warning for you !

Hindustan Unilever Pureit — Defective product - irresponsible towards complaint

I purchased Hindustan Unilever PureIt in the end of May 2008 from Ambattur office, chennai. The marketing was done so good and they assured of defect free product with a warranty of 6 months. But my battery kit expired within 1 month of purchase. When i called up Ambattur zone for replacement of this defective product since it is under warantty, i got a very bad response. The executives are not picking up the call and not responding properly. They are talking abusively. I then called up the customer care number but everytime they assure that they will send a service person to replace the battery kit but they cheat us by not sending them. I have been following up with them for 3 months. This is not the way a big company like HLL should behave with customers. If you are not going to respond, i am going to return the product to your ambattur office and file a case in consumer court against you. This is a warning for you !

Your Priduct is good, but your service station service is very bed. There reason is demslow your purchase your product.

My Id no.[protected] Please replace the battery at the earliest. address : Bhagat Building A/7, Anand puri, Boring Road, Patna-1

I have purchased Pureit Water Purifier from authorised representative (Mr. MUKANDA BARIK, Balasore Orissa) on 28th May'09. Till the date 5th June'09 I did not got any receipt, in-voice or any document. But I paid the full ammount.When I asked him, he used bluf me by saing that he will give? So any problem arises with the instrument, I will not get any replacement.
SUKANTA DAS
Integrated Missile Test Range
DRDO, Chandipur
Orissa-756001

REF : OUR ID NO.24790698

WE HAVE PURCHASED PUREIT ON 26/03/2007, VIDE INVOICE NO.IS07/HYD/0069-839. SINCE BEGINNING THE BATTERY WAS NOT WORKING
AS PER YOUR SPECIFICATIONS. WE HAVE REPEATEDLY CONTACTED YOUR PEOPLE AND REQUESTED TO RECTIFY THE PROBLEM. AND
THEY HAVE ATTENDED AFTER SEVERAL REMINDERS ONLY EVERY TIME. IN OUR HOUSE WE ARE 4 MEMBERS (2 ADULTS AND 2 CHILDREN)
AND ALL ARE GOING OUT SINCE MORNING TO EVENING FOR WORK AND STUDIES. OUR DAILY CONSUMPTION IS APPROXIMATELY 8 TO 10
LITERS I.E., 240 TO 300 LITERS PER MONTH.

AS PER YOUR COMPANY SPECIFICATIONS BATTERY WILL WORK 1500 LITERS FOR SMALL BATTERY AND 2250 LITERS FOR LARGE BATTERY.
BUT PREVIOUSLY FOR EVERY FOUR MONTHS WE HAD TO PURCHASE A NEW BATTERY. THIS TIME THEY HAVE INSISTED US TO BUY A LARGE
BATTERY ON 1.4.2009 VIDE INVOICE NO.IS 09/HYD/[protected], SURPRISINGLY AGAIN THE BATTERY COMPLETED ON 15TH AUGUST 2009 ITSELF.
IT MEANS IT WORKED FOR ONLY 4 ½ MONTHS, (AROUND 1000 TO 1200 LITERS).

IMMEDIATELY, WE HAVE CONTACTED TOLL FREE NO. AND YOUR S.V.ENTERPRISES, SR NAGAR, HYDERABAD OFFICE THEY SAID THEY WILL
RECTIFY WITH IN 24 HOURS BUT THEY DID NOT TURN UP TILL NOW.

WE REQUEST YOU TO LOOK INTO THE MATTER IMMEDIATELY. OTHERWISE WE ARE BOUND TO COMPLAINT TO CONSUMER FORUM AND PRESS SIMULTANIOUSLY.

I ALSO REQUEST YOU TO INSTRUCT YOUR CONCERNED TO TAKE ACTION IMMEDIATELY TO AVOID UNPLEASENT SITUATION AT YOUR END.

WITH REGARDS,

RAMANA MOHAN P.V.
[protected]

I purchased two vim bar from big bazar bhubaneswar, both the bars are entirely different in quality, please let me know how these to be repleaced or how u will check duplicacy in these two pieces

hindustan pureit — Irresponsible service

I am Vinod from Ernakulam.
We bought a Pure It purifier 2 years back. Every time when we call for refill or service they are not doing it properly. On 28/12/2010 a complaint was registered as the system is not purifying and it is time for changing the purifier battery. Complaint number - [protected].
Till this date no person has come or service. When called for reminding, every time they say we will send a person tomorrow. Now we are heating up the water for purifying it. After paying all the money for them and again spending Cooking gas for purifying. Better thing is that we can install a ozonizing and filtering plant here itself rather depending on such people. Please send somebody and take the machine out. Do revert the payment made for it as early as possible.

Thank you

PURE IT- HINDUSTAN UNILEVER — defective

Customer no-[protected], mobile no [protected].

on the 15th of feb. installed a battery replacement, since then there is no water passing through to the lower jar, a mr.sardar had replaced the battery kit and charged me Rs.400/-
Unfortunately even after making repeatedely complaints to the help line and after speaking with a certain Mr.Extremely Sorry(Prasenjit Digar) and getting assurances that some will attend immediately(as usual pureit only can talk )but when it comes to do the work they fall short,makes me wonder now that the water which i was drinking was safe or not,Well anyway till now nobody has attended my complaint and i am forced to drink mineral water,My wife and me are both working people,we cannot leave work just like the people working at hindusthan lever , well let me tell your service is extremely third class ,irresponsible,and this is drinking water we are talking about.

anyway if my problem is not sorted out, the consumer forum is the only option,

Made an very big error in judgement,in decidig to purchase a PURE IT from Hindusthan Unilever ltd.

Dear Sir/Madam,

Greetings from Pureit

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or call our helpline @ [protected] or [protected]

Rest assured of continued support always.

Regards
Pureit Team