[Resolved]  Hindustan Unilever Pure It — change of battery

Dear Sir/Madam,

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com or call our helpline @[protected]

Rest assured of continued support always.

Regards
Pureit Team

Dear sir,
My name is R D Deshpande, having your puriet unit since many years, requesting u to pl send your technician to change the battery as soon as possible
my address---46, Geeta Apartments, Atre lay out, Pratapnagar, Nagpur440022 Maharashtra,
mobile no [protected], [protected]

Dear Sir/Madam,
I have purchased pureit Last 3 yr. I have Complaint so many times but no response from your customer care. I am not satisfied with your service. Your company service is poor. I called your sale executives many time but he is not a responsible person.He is very clever person his doing job in Hindustan but doing the work anthers company. He was tell me another products like :- RO his tell me this product is very good compare to Hindustan unileaver pureit.This is not good for your company that can prevent your companies good will . So take an action. Please give you send my battery kitt as soon as possible.

Thanks,
Regards,
A K Mishra
Customer ID No [protected]
16, Chhatterpur New Delhi-74
M- [protected]

we want to new Refeling of battry i need it very urgent because of wether plz reply me as soon as possible.
I am from ahmeadabad,
My Add. is
248, Meet Graphics,
Nr. G.P.O., Relief Road,
Laldarwaja,
Ahmedabad.
M.: [protected]
O. : [protected]

My name is Anju Gupta & my customer Registered Mobile nnumber is [protected], I have purchase a Hindustan Uniliver Pureit 10/06/2011. From your advertisement we have known that pureit gives us 2250 liters water as save as boiled water but within 15 days our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect because two months maxim 2250 liters water is used in our pureit filterso it is your responsilibity & duty to replace the baterry in free of cost & save your companies warranty niether I shall published all the details in my city & that can prevent your companies good will. So replace the battery as early as possible.Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
Yours faithfully, My Address -A-1/108 new kondli mayur vihar phs-3 new delhi -96

Dear sir,
I want to change my battery (R[protected] at present I live in #517(top floor) sec 10 panchkula (Haryana) & my contact no. is [protected] please advice me what to do

Dear Sir,
my name is Shirissh i have puriet which battry is to be replace, my address is below
A-45, Shanta Niketan Society, Bhau Patil Road, Bopodi, Pune Mo No [protected].
kindly help me in this regards

Regards


Shirissh Suranje

Dear Sir/Madam,



This is in response to your blog regarding your Germ Kill Kit order request.

It was Our privilege to speak to you.

We would like to thank you once again for taking the time and effort to reach.

We would once again apologies for the inconvenience caused to you.
 
Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done.
 
We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
 
Rest assured of continued support always,

Regards
Pureit  Team

I am sanat kr chakraborty of c/33, satyajit kanan, Mukundapur, kolkata. I had booked filter worth of Rs 400/- & got delivery after 6 days after continious followup. After fitting the filter, I have been charged Rs550/- without giving any company bill. Is it the procedure of service of companty like hindusthan unikever?
Awaitin reply.

Sanat k Chakraborty
[protected]

I lost faith from HUL because they are indirectly cheating people. They are showing everything in advertise ment but not showing one has to spend Rs.580 after every 1500 litre water to change GERM KIT in addition to regular cleaning headech. Is it Correct thing? If it is known to any body before purchasing 50% people would not buy this product. I request you please show this fact also in AD.


Emadi Nares
Vizag

SIR i have purchased pureit on dated 7th july 2011 . the germ kill battery became full red within one and half month period i made complaint on dt. 10.9.11& 18.9.11 your represetative came at my home told that battry keeps mfg. defect but still same is not changed. so you are requested to change this defected battery and response me at my mob. no. [protected]

durgendra singh bhadauria, 18 vidhut nagar-c, gandhi path, vaishali nagar, Jaipur-302021

SIR i have purchased pureit battery on dated 7-8-11 the germ kill battery became full red end of Aug11 complaint was made several time but no response has been received yet their representative vistied two times and told for replacing the same but still same is not replaced and this requiresto change the battery instantely. so you are requested to change the battery .my particulars are as follows:

Durgendra singh Bhadauria
18, vidhyut nagar-c, Gandhi Path, Vaishali Nagar, Jaipur302021
Mob. : [protected]

Hindustan Unilever Pure It — Battery problem

sir,
i took pureit purifier Auto fill .It was properly working till the end of the first battery life.I ordered a new battery worth Rs500/-.The new battery worked for only 1 week,and then suddenly the purifier stoped working.I called the customer care toll free no.The customer care is not at all cooperating with us and not at all responding to our requests and phone calls.n on the other hand they give the 1crore safety challenge in fact the product has no bloody response to our problems as if they don't even care about their customers
PLEASE TAKE SOME ACTIONS ON IT

meghna
[protected]

Hindustan Unilever/pureit — BATTERY PROBLEM

I have made atleast 10 tele call to Customer Care of PURE-IT regarding battery problem, but each & every time they show thier regretness for not attending the COMPLAIN. In the era of "customer care" PUREIT neglect the customer care. We once again hope for mitigation the problem,

NAME ":KISHORE CHOUDHARY
CUSTOMER ID NO, " [protected]
CELL NO, [protected]

Pankaj Karnal#[protected] On 7/11/11
Subject – Filter Blocked
Dear Sir/Mam,
I am pressed and sorry to write this email.
I had purchased Puriet of 10 Liter in Feb’11 and as per my advise my two friends also buy the same. This filter worked till 25th July. Again I changed carbon filter kit on 30th July which was bloked on 27th Oct’11. We are only 2 with 3 years baby child. We fill per day chamber appx 5-6 Liter daily evening and consume the same. I spent 10-12 Hrs in my office.
Hence as per my consumption & calculation I have used only appx 500 -600 ltr water in appx. 85 days against 1000 Ltr set standard. I have talk to your help line many times on [protected] but did not get any suitable reply. I have discussed this matter with Mr. Amar Sutar and other senior people but they did not accept my request. They say simply that I have used dirty water or used 1000 liter water.
This telephone no, look like toll free but its chargeable this is not fair. This should be free. People say only that technician has visited and closed the report to change the filter. They replied that system has worked and 1000 ltr water has filtered.They do not believe in guaranty, warranty period and manufacturing defects, they must be aware about it and take action accordingly against customer’s request/complains. If you are very confident about your product then you should set a meter for reading used water. I am from technical background and currently working in export house as a Sr. Merchandiser.
Regarding your local office technician pls note that they came and say simply that this will be changed they did not open and see anything. They do not work without service charge and margin. So obviously they will report to change they should check and report correctly.
This is not a matter of Rs. 310 only it’s a matter of reality and to keep that faith of customer. Pls look in to this matter and advise solution for the same. As per my desired you should change the filter or at least pay 50% amount for this.
Looking forward to your cooperation and reply.
Thanks & Best Regards,
Dharmendra Kumar
Cell# +91 [protected]

Hi
This is regarding unsatisfactory sevice of Pure IT.They will log the complaint and evry time when I call to chase for an engineer they says the engineer will come in three working days.20 days are over but still no engineer has arrived.I'll advice everyone "Please dont go for Pure IT ".The water tastes so bad after changing the germkill kit even u cant smell and drink.This is worst experince with this company.This company has no committment of services.

Hi

I am Piyush Goyal, lives in sector-23 sanjay nagar, Ghaziabad.i have purchased Pure it in jan-2012 with a thought that Hindustan Unilever has a very good reputation in quality and the services that are provided to their customer. But after purchasing the product i get aware of the reality and feel that Hindustan unilever provide the worst service i have ever got for any product. the reason being at the time of purchasing the pureit i was assured that i would get the warranty card within 2-3 working days. and for the same i reminded the concerned engineer so many times but most of time he didnt pick up my call or disconnect my call and even i placed the complain for the same in customer care no: [protected] and every time they registered my complain but till now no action have been taken.
One thing i personally suggest u that success of any business depends on the service they provide their customer. so take care of the customer complain and personaly take interest to provied the best service to the customer.


Regards
Piyush Goyal

Dear sir / madam


i am sanjay kumar joshi from new delhi i bought a pure it on 25.09.2011 my battery got red early i expect from your company fame so i called several times to your company and customer care too but i not get a positive answer from your side so kindly look into my issue seriously .


thanks

sanjay

I have purchased Pure it from M/S Arun Electronics, N6 CIDCO, A'bad. The complaint is that it is leaking from bottom side. Please give me service providers number & address

Yesterday, I got number for DD realcon, pitam pura, Delhi. from Hindustan Unilever national helpline and they committed for the battery worth Rs. 400 which purifies 1500 ltr water. They committed to come yesterday but noone came. Now today, they refused by saying they only have the battery worth above Rs. 700. My customer ID is : [protected]

Today, I call at Hindustan Unilever national helpline number but the agent named Jayant instead of answering my call drop the call.

Please do the needful and take immidiate action regarding my request. I need it to be resolved today itself.

Regards,

Pradeep Kumar Kanojia

F-57, 58, J.J. colony,

Delhi-110052