[Resolved]  Hindustan Unilever Pure It — Change of Germkill Battery

Dear Mr.Rajesh Kaushik,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 21st Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

I too have the same experience and unable to get the proper solution. Thinking to draw the company to the Consumer Forum for non service as they assured at the time of purchase. The company is responding properly. I am repenting for purchasing the said product.

Raj
Bangalore

My name is Raj from Bangalore. I have booked the battery kit long back about 2 months back. Right from that date as many as 5-6 times called upon the representatives and they go on assuring and apolising. They even give the complaint number. And after a day another message will come back and say your complaint is attended infact not attended. This is some what creating irritation. I am thinking to issue a legal notice asking them to give the compensation and mental agony suffered. Even I purchased a substitue filter for the time being by paying 3, 000/-. My complaint numbers[protected],[protected],[protected],[protected] which have been taken very lightly by the company. Dear Pureit Company, it is your primary responsibility to meet the needs of the customers who badly need the battery kit to get the benefit. Even I am thinking to publish this matter in the daily news paper so that the public at large before purchasing your product they should think twice. Please respond to this...