[Resolved] Hindustan Unilever - Pureit — Germkill Battery Kit Not Delivered After Even Repeated Complaints | |
I have been trying to get a pure it battery kit since 14th or 15th October (10 -12 days). I have called up 5-6 times so far and spoken to 5-6 agents in the process. Although I dont remember the name of each of them, one of them was named 'Prakash". This guy, also registered a complaint and gave me a complain number "C[protected]". But it has been a week since the complaint was registered and nothing has been done even after that. In the meantime, I called up again... and again one guy registered a complain and still its been three days and nothing has been done. And after, I lodged the complain, that I mentioned above, I got a message the next day, that your complaint has been adressed and send 'SER1' if satisfied or else 'SER0'. It seemed a bik joke, only that it is not at funny. Also, in the whole process, I kept recieving SMSs saying "your kit has been delivered, and please confirm by send sms to [protected] writing 'GKB1' or else 'GKB0' ''. I dont exactly remember, but I think i must have send 5-6 SMSs writting 'GKB0' to the number, and no action was taken even then. I think I will go to the consumer court or the grievance redressal forum of the Indian government. These people are probably the most unprofessional bunch I have come across so far. And all of you, who are looking to buy this product... please reconsider your decision, if you value you peace of mind. The quality of serivce is Pathetic to say the least. They will really make you fight to get a simple thing such as a germ kill battery set delivered at your home, just imagine what would be the case... if you had to ask for a replacement or a defective unit. Sagar [protected] Was this information helpful? | |
Complaint marked as Resolved
Verified Support Sep 06, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Rahul SethThis is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
 5 Comments | |
Comments
Hindustan Unilever - Pureit — Pureit - Defective Battery Kit
Dear Sir,I bought Pureit almost two years back, on the premise that it's from one of the largest brands in India - Hindustan Unilever. But alas! was joys were shortlived and my image of the company shattered shattered completely. Not only to me, but all my relatives and friends are aware of this PATHETIC services.
The second battery kit was ordered and reached only after multiple sms, email and calls...so many that i lost the count. I was happy that my daily routine of religiously calling pureit helpline.......
But not all problem get rid so easily in life and so did the problem with pureit. The batery became defective in around 2 months, when the website claimed this to last 8 months. Again started series of requests, complaints and result was same...everyone was sorry for the inconvenience to me and family, but nobody could help me. they took verbal complaints, written complaints, mails etc but all in vain.
I am still waiting for that auspicious day when pureit expert will come and install battery.
Regards,
Rahul Seth
Dear Sagar Raj,
This is in response to your mail dated 25th Oct '10 regarding your concern on servicing your GKB order request..
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction.
I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
This is in response to your mail dated 25th Oct '10 regarding your concern on servicing your GKB order request..
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction.
I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
Thankfully the issue was adressed. However, you have written...
"Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction."
I would like to point out that it is factually incorrect. The GKB was replaced on 26th October 10 and not on 25th as is mentioned by you.
And I would like to point out that it was only because I had to raise the issue on this forum. I feel that if it had been left to you, you would probably never have replace the kit. Anyways a reason for the delay would be appreciated.
Sagar
[protected]
"Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction."
I would like to point out that it is factually incorrect. The GKB was replaced on 26th October 10 and not on 25th as is mentioned by you.
And I would like to point out that it was only because I had to raise the issue on this forum. I feel that if it had been left to you, you would probably never have replace the kit. Anyways a reason for the delay would be appreciated.
Sagar
[protected]
Hindustan Unilever - Pureit — No Toll Free Number as promised
My Customer Id - [protected]Pureit - Water Purifier from HUL
The company has discontinued its toll free number and has given new number which is chargeable as STD numbers. A lot of enquiry is made by executive while booking Battery of water filter and inceases customer's phone bill.
Company should install toll free number immediately and pay / adjust phone bills.
Prem Gupta
Bhopal
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Hindustan Unilever - Pureit — Defective Battery Kit
I am Rajendra Verma (Cell No. [protected]) bought the system about a year back. Of late purchased a new battery kit (replacement) worth Rs. 510.00 about 4-5 days back and since replacement we have been getting the bitter taste of water. We have two systems being used in the same premises and the taste quality of another system seems to be perfectly OK.Lodged first complaint on 19th Sept. and making follow-up calls twice or thrice daily for the replacement of the faulty kit but all my attempts are falling on dumb ears. As usual, everytime some new person picks up the phone and buys one day time with the committment of giving resolution but nothing has been done so far.
Water, being a vital compound for life and an important requirement of our body, I am afraid if my battery is not replaced immediately, may cause a life threat to my family members.
This is my last mail with the hope that my problem would be resolved.