[Resolved]  Hindustan Unilever Pureit Marvella — Leakage in Purifier

Address:Pune, Maharashtra

I have a leakage problem in my marvella water purifier. I made my first complaint on 16th morning around 10:00 Am. I was told the service engineer would come within 24 hrs. However that did not happen till evening of 17th so I made another complaint and this time I was told it would be rectified eithi 12 hours as this was my 2nd complaint. Fortunately the service engineer came on 18th evening around 6 0 clock and to my surprise he told me he does not knows anything about Marvella. I made another complaint the same time and I was told it would be rectified by 12o clock on 19th its already past that time while I am writing this feedback and complaint.
So I would rate the services provided bu these guys as simply PATHETIC.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com or call our helpline @[protected]

Rest assured of continued support always.

Regards
Pureit Team

Hindustan Unilever — leakage in pureit marvella

i have given complaint regarding leakage in pureit marvella of hindustan unilever by calling [protected] regularly for three days but they have taken no step there complaint no. Of two days
dated 2/6/11 c[protected]
3/6/11 c[protected]

please take the concern step
Dear Mr.Gajanand Sharma ,

Greetings from Pureit.

This is in response to your mail regarding the Leakage issue in Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place and rectified the concern, trust its been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@uniliver.com or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team
My registered Mobile Number is [protected]. I have ordered Germ Kit for Marvella 10 days ago but still i didnt received and more than 10 times but still nothing could be done from urside. Now tell me what should i do. Whether i should through out ur product or u will take any action.


Rohit Poddar,
Muzaffarpur,
Bihar-842001

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