Comments
Hindustan Unilever/Pureit marvella — leakage of water
Hello Sir,i have purchaged pureit marvala in end of last year. from the first day it has a problem of water leakage. we have called to that technition person who fitted the marvala in my house at a time but he said, he'll come tomorrow.it was happned so many times that we have called that person and he wasn't come. after that for some personal reasons we couldn't call or couldn't do any complain regarding it. before one month we have complained again but no body replied,then before 2 days i have send a mail to the company and then they called me today. they have said that, we have to pay something to get it repaire then i said it is in warrenty period and it was the initial problem of the product from the first day when we purchase. please do the helpfull for us. my contact no. is +91- [protected] or [protected]
Dear Madam,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. Our customer care executive visited your place on 14th March and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. Our customer care executive visited your place on 14th March and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
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63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is in response to your mail regarding the concern you are facing with Pureit.
We would like to thank you once again for taking the time and effort to reach us.
Our Service person had visited your place and Rectified the concern, trust it has been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected].
Rest assured of continued support always,
Regards
Pureit Team