[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

can you provide the delhi number so that we can speak with ur executive regarding purifier

Pureit Water Purifier — Worst service from PUREIT customer service

We have logged complaint with Hindustan Unilver 1 months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
This is one of worst service i have never seen in my life...
My suggestions is to not to go for PUREIT...


Thanks,
Ramarao
Hyderabad

I also experianced poor experiance from HUL sales & service, I requested for this product, followuped closely for the delivary at home but the Kandivli west based sales office never turned up! I think HUL is very lucky to act as "sellers market" in todays word.

HI everyone. I thank u all for giving ur comments on H L water purifier[pureIT]. i was planning to install it at our home because its cost is cheap. anyways i have droped that idea. but can anyone sugest me which water purifier is best with less cost??

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

Sir,

I am a share holder of our company & I hold ~ 8060 shares + I also hold another 1000 shares thru another A/C.
Here we are talking of a global recession & means to overcome, but this Company does not seem to have woken up at all.
I have serious complaint to make:
I had asked end week of September 08 on the toll free No if they could deliver a Pure It water purifier to my son who is residing in BITS Goa campus.
I was given the Ph No of Mr. Ashish : [protected], this person asked me to talk to the Area Sales Manager, Mr. Sunil Deshpande.
I called up Mr. Deshpande ( Ph No[protected]) & this person was very courteous; he informed that they are starting there Goa Unit after Dassera i.e. somewhere around 1st week of October 08. & then he will deliver the 1st unit of Pure It to my son in the residential campus of BITS Pilani Goa Campus.
This did not materialize so again by 20th Oct I reminded this to Mr. Deshpande that my son has not received the unit & in fact Mr Deshpande should explore this opportunity & try to supply this unit to other students in the campus as there are some 4000 boys & girls residing there.
Till date my son has not received the unit nor a call to me or my son why they could not deliver or there will be some delay in dispatching.
Well what ever your reasons may be & you have become a big conglomerate but please remember that Unilever was brought to this glory just because customers were buying there products.
Now I or my son are not interested in your Aqua purifier - Pure It, but please stop treating the customers as dirt.
At least show some courtesy to inform where the whole issue was stuck which I sincerely doubt it was. There was no willingness in your sales team in the first place to complete the order.
The action that can be done now is remove the Sales Mgr & his assistant so that down the line the message is clear that if the customer is displeased then these are not the people you are looking for.

Milind Deshpande

We have suffered a lot when we ordered for battery kit, when approched to customer care they have changed my client ID itself to another person, how it is possible. looking at the advantage we took one kit in Dharwad also. but the attitude made us bad. we are repenting now. We never expected such a worst service from HUL.

hindustan pureit — water in not fill down

dear sir / madam
we are purchased purit march 2008.after one month its not pull down water.so am call your customer care they tel some suggestions. am do the suggestions. but not solve my problem. so many times am logged the call. but my problem not solved and anybody is not come in ur side. till now.my resent complaint no is C08805535.after this complaint do not soled my problem we go to consumer court.i give only 24 hours only
thanks
regards
your best service
M.kamalakannan

Dear Sir,

we have purchased purit water purifier more than 5 numbers myself and in my relatives houses.

we are satisfied by your product.
But,
Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service.

we are fear abt bacteries due to the bad contamination in water.

Pl give a right serivce person number to change the battery kit.

with regards

Viswanathan.E
No.20 Gandhiyar Street
Nehru Nagar Velachery - 600 042
Cell: [protected]

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i send complain already four time but no response form that side. so i m disagree from ur customer care side. please solve my problem my customer id is [protected].

dear sir,
i am living in jaipur rajasthan and i need a hindustan unilever pureit.

I have called pureit for battery replacement... Each and every time i call, i have been redirected to another number, and each and every time i have been asked to register for battery replacement again. If people opt to buy pureit, they can buy, provided they can use it only till the battery gets depleted. Instead of calling and asking for a new battery, U can buy a new pureit( U will get the new pureit within 24 hrs ). That is their business tactics.