PureIT / Hindustan Unilever Complaints & Reviews

I have made a call to customer care for Battery replacement on 27/05/2008 and was promised that the battery will be replace within 3 days. After 3 days made several call to Customer care and learnt that an Invoice is raised but there is no service person to deliver the battery. After continous calling I personally went to the Pure It office on 03/06/2008 in Tambaram and spoke to the people reagring the delay in the battery replacement. I...

I vasanth rayalu.v ordered for battery kit replacement, till date I haven’t got any thing from your end not even phone call.

Still I don’t understand the real problem every day I am talking to your customer care people every one telling every day one one problem so look in to the matter.

If the same service continue………. People will decide not use your product and I will...

Hi,

id no [protected]
costumer not getting proper response your end regarding request for change of the battery dt 26-05-08 but till date no action
As a my personal request pls send somebody to my home and take bake to your product its no use for me & family, because of poor service we are getting your end

Thx
Sagar Chavan
(Sakshi Chavan)...

good after noon sir,

please provide new battery for pureit water filter.

from:
Laxmi Reddy,
Plot No:28, sy.no:52,
Devyanagar road,
Narapally, Ghatkesar,
Ranga Reddy Dist.
Ph:[protected](p). [protected] (r)...

Sir,

i have ordered for tap, which was broken 20 days back, two times i phoned them, they are telling if you have contact number only they can give the service, other wise cannot give the service.

my land line is not working and it is out of order. i called from public phone they are not responsing properly....

Hi,


MY CONTACT ADRESSES
K.GUNASEKARI
No19/2 Ananthi appartments
West mambalam
Chennai-33


This is Dhanesh hear My SKU Code :WPRM142, last year i have made a Request for my PURE IT tab need to be changed on (08.10.2007)I did't received single Reply Till the last weak(19.5.2008), Again i have Called up one more Request for changing my Battery kit, and Tap...

I don't know whether it was my mistake/not by attaching myself with a brand like HLL by purchasing a PUREIT water filter, (Custumer ID-[protected]). I am to replace "germkill bettery kit" for last 45 days. Got your [protected] engage for 5/6 times, at my own expense & after getting my requirement registered with you for last 25 days we are yet to get any response from your side. I am not interested going to your place for...

I have been reqesting the company through the customare care for a replacement of battery kit and have not been delivered one as of date.
The serveices are the worst i have experienced through out my life of 39 years on this earth.
The customer care phone numbers are always busy.
If by luck you get through the number yu will have to tell the boy or the girl the whole episode.
They would ask for your customer...

I am R Ravichandran from chennai.

I have a pureit water filter at my home a product of Hindustan Lever.
My customer id with the firm is 55514623. I had requested for a battery kit (Filtering unit) on 6 May 2008. I was promised to deliver the same in three working days. Since I was delivered the product on the date promised, I contacted the call center for @ 04 times and still have not found a result.
This total...

broken the tap & Battery replace.

address
Room No.4/6, Sunita Estate, Village Road, Bhandup (West)
Mumbai- 400 078 [protected], 25664807....

I placed an order after reciving a mailer from Ponds. This was an offer which offered me the Ponds age Miracle for Rs.199 each as a special offer. I placed the order for 6 units on the internet through the link mentioned on the mailer. The link was http://www.onlinedeals.in/ponds. This order was placed in Oct 2007. So far I have recieved only 2 units. And I have made several calls to Unilever's office but all in vain. There is nobody...

I am using pure it water filter for the past one year. I have placed complaint one month back to change the battery and also to replace the broken. Every day I used to call him and I was getting a reply that it will be attended immediately. But till date no one has visited my residence for this purpose. On 21st April, I spoke to Ms Anitha and requested her to do it at the earliest as I had complained long back.

I never expected...

i have purchased water filter about a year ago i suppose my contact no is [protected] as my tap was broken i complained about it last week of January 2008 since then many complaints has been raised but there no use every time i call up they give some complaint no and assure to be rectified within 48 hours or they just they hang saying that there systems got hanged so we caanot check up your data.

Atlast i have given one more...

Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job.

But the person doesnot turn up in the evening, with the result we need to wait for him at home.

We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team.br...

From:B. ELUMALAI
PLOT NO:40A, VAITHY NAGAR,
POONAMALLEE, CHENNAI600056.
H/P.No.[protected].

I have purcharged pure it last 2 year's back.
I have so many time complainted customer care. But no response at pure it. I am again contacted Store incharge Mr.Suresh babu mobile.[protected] four month ago he also very useless. Technician Mr.Chandru attented first person and Second person Mr.Sekar [protected]...

I am using this water filter form past 1 year the product is excellent, but i have booked for their battery kit for replacement i called their call centre no. [protected] they told they will deliver within 3 days but i did not get battery kit i called their call centre several times but my effort is fruitless....

Iam using this filter 4m past 1 year. The product is excellent but the customer service is poor. I had booked one battery kit on 10 march 2008.But till date nobody turned up. When enquired in this regard ( to call center [protected]) it was told that it will be escalated to higher ups and will be dealt with topmost priority.
But unfortunately HLL fellows have more enthu during marketing no during maintanence....

I registered a call on 10.03.2008 to HLL Pureit Call Centre [protected] for replacement of Battery Kit. Till 20.03.2008 I have not received the Battery Kit. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have not registered a complaint which i have given on 10.03.2008 and they told that it would be delievered in another three days. The Call Centre Executive added that i can escalate...

I purchased Pure It Water Purifier, a product of Hindustan Uniliver Ltd, on 06-03-08, I gave a cheque worth Rs.1800/-to the guy who brought the product, he said that he would provide me the invoice the next day, but after a week, I have no bill in my hand.Nor he provided me my ID....

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number [protected] for the past one week. He is also...