[Resolved]  Hindustan Unilever's Pureit In-Home Water Purifier — Non replacement of battery kit

Hindustan Unilever Pureit — replacement of Battery Kit

This is kapil, from pune, customer of HLL's pure-it water purifier.I have ordered for immediate replacement of Battery Kit, since it indiates the same. My customer-id is [protected]
On 03 june 2009 I placed my request for a new battery.(case no. c[protected] But as on date I have not received anything from them. Yesterday, I approached them again the answer was “Sir, it will take 3 working days.I dont know how thes people are doing business.


I am damn sure, there are so many people who are facing same problem with Hindustan Uniliver.

Hhindustan Unilever pureit is providing Worst After Sales Service, actually no after sales service

I suggest you don't go for Hindustan unilever pureit

Regards,
Kapil

HUL Pureit — Non replacement of Kit

Our Customer ID No. [protected]
I have asked for Cartridge replacement HUL order no. S09/vap/[protected] dt.2/7/09 For Rs.510/-. I have talk to your Customer executive on [protected].

Sorry to inform you that your all executives on your phone- [protected] are lying since last 22days and saying that your cartridge will be replaced within 2 days. I don’t know when 2 days will be over. I had talked 10 times so far to your customer care executive on above said phone no. Even your Customer care executive does not know any regional office telephone nos. or regional manager no. to whom we can talk.

I am fed up with talking to your customer care executives.

Today your customer care ([protected]) executive says that your address is out of our service area, so, we will not able to give service. Your person says that HUL will able to give service within 10Kms of your Dealer/ franchisee. This HUL people should inform every customer before they purchase your “PURE it” water purifier. I had not been to your office for buying the same. Your person had installed at my residence. Why they had not communicated your hidden strategy.

I request you to replace cartridge tomorrow by 11:00A.M OR I want refund of Rs.1800/- and collect your water purifier immediately.

Awaiting your swift response.

Snehal Patel
Marketing Manager,
Harish Enterprise Pvt. Ltd.

waterpurifier — no battery kit

I had called in belapur navi mumbai for the battery kit and got the good response on phone but one week passed there was no kit available and had to call many times, as in monsoon it is very essential that water is pure, but the inferior service provided by our agents makes the things worse this will really effect on the product.

Regards,
Milind C.Mukadam

please change Battary kit & tap water .
add...kailash saini s/o satyanarayan saini
near khemka sati mandir, ward no.24.Churu, Rajasthan.331001

Dear Snehal Patel,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Pureit water purifier — non replacement of battery kit

We have logged complaint with Hindustan Unilver at ph no [protected] Trhee weeks back to get the battery replacement for their Pureit water purifier product. There is no practical and ground response as of now till date (today[protected].
Balvinder Kumar
1123, sec. 48, Chandigarh

Dear Mr.Balvinder Kumar,

This is in continuation to our conversation and the concerns mentioned in your blog dated 3rd Sept 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 3rd Oct & replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Snehal Patel,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

Pureit Water Purifier — battery kit replacement

I have a pureit water purifier and the battery kit of the same has been expired. i am trying to contace the pureit help line since 18 th january, but i am not able to contact the help line number. i request the pureit representative to contact me on my mobile [protected] immediatly.

We have logged Three weeks back to get the battery replacement for their Pureit water purifier product. There is no practical and ground response as of now till date .

HINDUSTAN UNILEVER LIMITED/PUREIT REPLACEABLE WATER PURIFYING KIT — NOT WORKING

Sir I have purchase a PUREIT REPLACEABLE WATER PURIFYING KIT (CBU CODE:GB5L100)
on june 2010. But it is not work properly
please solve the problem as early as possible either change the kit or repiarre the kit
Thanking you
Bappa haldar
Thanacolony. Islmpur
uttar dinajpur.
ph: [protected]/[protected]

I have a pureit water purifier and the battery kit of the same has been expired. i am trying to contace the pureit help line since 18 th january, but i am not able to contact the help line number. i request the pureit representative to contact me on my mobile [protected] immediatly.

home,water — water

Dear sir
i am staying in mannavarthipet, near cottonpet i never got water problem past 23 years in mannavarthipet
but now i got problem about ur water supply i[censored] want to stop water means stop in koramangala, jayanagar, vijayanagar i[censored] have guts, we are middle class family we need water water or i will see u in court....

PURE IT NOTE FILTERED WATER / NOT WORKING

pure it is not working