[Resolved]  Hitachi Air Conditioner — Hitachi Air conditioner - poor quality machine

Address:

South West Delhi, Delhi

Dear Sir,

I wish to lodge a compliant with regard to the Hitachi Air Conditioner I bought.

I had first time purchased a Hitachi Air Conditioner on 2642009 vide bill no RB-1184 (model no RAVO19ENDZ1) From Ms Sham Lal Krishan Lal, Sadar Bazar, Delhi for a sum of Rs 22,400/- of 1.5 tonnes. On the same day, time and from the same dealer i also purchased another 1.5 tonnes AC of Whirlpool Company for Rs 17,030/-.

I paid Rs 5,400/- extra (i.e 31.50%) for purchase of Hitachi brand AC as compared to that of whirlpool AC, keeping in mind the brand value it enjoys.

AND FROM THAT DAY MY PROBLEMS STARTED.

At the time of first service I had to call number of times at the authorized service station and they people gave the time but never came for the service. And finally after a week they visited my place and did the first service of the AC. On 02nd Sep 2009 the AC stopped working and we called the service station to rectify the same. But again the service station people started giving us the time BUT nobody visited for service AND this continued for 15 days. It is on the 20th of Sep 2009 that we told them that we are going to lodge a complaint of their service station with the company, the service station people visited us on 21th Sep and told us that the gas in the AC has leaked and the same will have to be carried to the service station for repairs. However after 4 days they came and took the AC with them and issued us a receipt no 1092 dated[protected]Moonson Air Conditioning, 311330 B, Chander Bhavan, Mansukh Singh Marg, Near Shubham Place, Madanpur Khadar, Sarita Vihar, New Delhi Ph No 24943784, [protected], [protected]). After that the follow up started at our end to get back our AC from them. Ultimately after chasing them we finally got back our AC on 07th Oct, 2009 after a period of 15 days from them vide receipt no 1422. BUT FINALLY BY THAT TIME THE SEASON FOR AC HAD GONE.

In the middle of March 2010 we again started calling them for service of the AC which is provided free of cost by the Company. Again they started giving us time and never visited for the service. Finally after several reminders they came to our place in the first week of April (after a period of 21 days since we started calling them) and told that the gas has leaked from the AC and the same will have to be taken to the service station for repair. Since then we have been waiting for them to come and take back the AC for repairs but no one till date has come. They might be delaying the repair of my AC this time keeping in mind that the warranty of my AC is expiring on 26th April 2010 and thereafter they will be charging me towards the repairing charges.


We hope this year too as the last year we will not be able to use our AC for the purpose we have purchased.

On the other hand the other company AC we purchased is working perfectly with timely and efficient service. I had another AC with LG Brand and we are using the same for the last 7 years. It has not given us any trouble over the years. It is only the HITACHI AC which has a problem of gas leakage twice over the months only.

We are paying for the price of buying a Third class product of a reputed company. If this is the product and the service agencies the company is keeping then I don’t expect a good future of HITACHI . This is the first and last time I had purchased a HITACHI brand product and I have even told people in my circle not to go for any product of HITACHI BRAND. The day i had purchased my AC I am in trouble. If the gas has leaked two times in the first year without even being used and should life should I expect of this AC.

IT SEEMS THIS IS A POLICY OF THE COMPANY TO DELAY THE REPAIRS OF THE PRODUCTS WHICH ARE NEAR WARRANTY AND CHARGE THEM WHEN THE PERIOD EXPIRES.

I have decided to go in the consumer court for the third class product being supplied to me and the harrasment being caused to me by your service agency. But before doing that I thought it will be better on my part to bring all this in the knowledge of the company keeping in mind that some body might listed to the customer grevience in the company.




(HAMESH MADAAN)
A-204, Himachal Apartments, Plot No 21,
Sector 5, Dwarka, New Delhi-110075.

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