[Resolved]  Hll PureIT Water Filter — Inefficient service

I am using pureit water purifier since last one year. I am very happy with the product quality & prompt service action .

Sir,

i am the customer of the PUREIT(HLLL) for last year, during the connection time company service executive assured me that their company will provide service within 24 hrs.but i am regularely complaint to change the filter kit last 19/08/2009.but there are no response the call receiver daily said today our technician will come and change the filter kit .please look this matter and take suitable action.

with regard

nilesh sharma

THE COMPLAINT FOR REPLACEMNT OF BATTERY LIFE INDICATOR WAS INFORMED TELEPHONICALLY ON 1 FEB 10.THEREAFTER SEVERAL CALL WERE GIVEN TO CHK THE PRESENT STATUS.HOWEVER POOR RESPONSE WAS RECIEVED WHICH IS VIEWED WITH CONCERN.ALL THE MORE NOW ITS CREATING A BIG TROUBLE IN OUR DAY TO DAY ROUTINE FOR TWO REASONS.FIRSTLY BECAUSE OF DELAY IN RESPONSE AND SECONDLY FOR THE WRONG INFORMATION CONVEYED TELEPONICALLY AND BY SMS.ITS BEEN NOW HIGHLY UNBEARABLE AND IRRITATING IN RESPECT OF THE FALSE INFORMATION CONVEYED BOTH ON TELEPHONE AND THROUGH SMS.
HOWEVER I WOULD ALSO LIKE TO SUBMIT THAT SINCE THE TIME WE HAVE PURCHASED THIS PRODUCT IT WAS HARDLY SERVICEABLE AND THE RESPONSE FROM YOUR SIDE WAS VERY POOR(MY RECORD OF PHONE CALLS AT YOUR END REFERS)
ITS REITERATED THAT NOW ITS CAUSING LOT OF PROBLEM WITH RESPECT OF ITS UNSERVEABILITY AND AND YOUR FALSE MESSAGE.

HLL/ Pureit water filter — service

When ever i ordered a battery of for problem with purit no body attends for the first time, it needs atleast 10 reminders for them to attend, the call centres are extremely bad

I have purchased PureIT on 24/04/2011 from Viveks Bangalore RT Nagar but as soon as reaching home we realised that piece is damaged one and immidiately contaced stores that we need a replacement. One technical person came and said I will get replacement. After 5 days Viveks called me and told to pick up the new piece. As customer I can expect Viveks should responsible to deliver at home and collect damaged piece however it is not happen, hence, I logged a request with PUREIT cusomter care (C[protected] but no body come back on that yet. I even BEGGED to resolve my problem still no. I think you can come in my shoes and think the frustrastion level . How do I expect good service going forward... ?