[Resolved]  Homeshop 18 — Product not working and they are not replacing not refunding.

Home Shop 18 — defective dvd player not replaced

i purchased a convex portable dvd player code no.7080-nr, order no.[protected] on 04-09-08.with 1 year warranty.after somtime it became defective and i sent it to home shop 18, noida on 24-12-08 for repairing or replacing it.after calling on phone so many times they send back an another customers defective piece on 24-02-09.when i called them again on phone they said they will make a return call but they did not made it till now.take action against them and i want my money back of rs 4999.
name-sachanand ramchandani. add-sk automobiles, regal hotel building, station road, sagar.(mp)-
ph.[protected]

i ordered a FOOD PROCESSOR. COMPLAINT no.1613377-AND order no.[protected] on 18-04-09.I recieved it with defective condition i refused it in front of courier boy it was not accepted by me as i mentationed the complaint no. so kindly look into the matter otherwise i should get my money back Rs2999
for your kind consideration just go through the
Address :11 Gajanand Row house,
Sudarshan colony, opp Day Care English Medium School
Rajeev Nagar, , Nasik 422009

MAHARSHTRA

Homeshop18 — Neither replacing nor refunding

Order no[protected]
Item title - Vox USB DVD Player with Built-in Speaker & 1GB MP3 Player Combo
Sub order no[protected]
Order date - 27 may 09
Merchant name and no - Alpha Radios(300)
Subsequent complaint nos. - 1576557, 1576583, 1588340, 1869554, 1903948

Bought DVD and MP3 combo from Homeshop 18. Mp3 was defective. I asked for replacement of mp3. after a lot of requests, they replaced it. but this too was not functioning. it was not at all being recognised by PC or DVD. I asked for refund or replacement. They made false assurances that they are arranging pick up for repacement but it never happened. now it is 3 months from my purchase and i am waiting for replacement. now they dont even reply to my emails. I want to inform all consumers not to buy from homeshop 18 and also request that Homeshop18 shud be forced to replace mp3.

This is regarding my order number[protected]. I ordered Carlton London Women Black Shoes - CLL-2441-BLACK-PU - 6 Size 6, Carlton London Women Black Sandals - CLL-2528-BLACK - 6 Size 6 on 25th December 2012. I got the products but size 6 was oversize for me. I called the customer care number and raised complaint to ship me size 5 for both the products. The agent raised request for only the sandals, I came to know when I called again for getting update. I then raised complaint for the shoes again. The products were picked un by Aramex courier services and as told by the CC agents, I called everytime to update the courier acknowledgement details and made sure each time that my exact problem has been correctly updated. On 11th january I got the products and to my utter surprise, I again got back the same size 6 products. I have been co-ordinating with the customer service team on regular basis to make things easy from both ends, from my end I was responsible enough to update all the necessary details, dates, acknowledgement numbers, etc. I opened complaints 78161721 and 78161839 again on 11th January 2013 for getting SIZE 5 for both the products. I call customer care and the stupid agents, they don't even know how to speak english, they cannot tell me any details and put me on hold for such long time that I become frustrated and disconnect the call. This is consuming my time, my money and the issue is also not getting resolved. I have made full payment on 25th December 2012 through my cerdit card. My money is spent and I don't even have the product and the customer care team is increasing my mobile bills. There is no way I can talk talk to someone who has brains in the customer care. I am really unhappy and need resolution ASAP.