Homeshop18 — False claim of delivery of product

Address:

Bangalore, Karnataka

I have ordered a Glen Food Processor - 4051 LX on 23rd Oct 2012. I got a call from the delivery boy on 26th Oct 12 and he want me to come and collect the product from the location of his choice. However based on my past online shopping experience, I was expecting the doorstep delivery. Despite of my several request, he was not willing to deliver the product at my doorstep. His conversation was rude and unprofessional. I called up HomeShop18 customer care immediately and the executive took my complaint and assured me that the product will be delivered to my doorstep and issue will be resolved in next 2 working days. Not to take any chance I also raised a complaint ticket on HomeShope18.com website immediately. But till date I have not got any response from HomeShope18 except the copy paste apology responses on their website's complaint ticket. I had called their customer care number several times but every time one or other executive give useless clarification and false assurance of resolving the issue and then cut the call in between. Finally one day I got chance to speak with Aditi Sharma, so called Team Leader of HomeShop18 customer care team. I explained her the whole issue and requested her to cancel my order as I do not want to take more pain for this order. She also assured that this issue will be resolve as soon as possible and told me that she has passed my cancellation request to the concern department and told me that in case if someone try to deliver the product, I can refuse to take the order. But I did not got any call for the product delivery. To my surprise when I checked the status of complaint ticket on their website today, HomeShop18 is making false claim that as per there records the product has been delivered to my shipping address and they closed the ticket without contacting and confirming with me through any mode of communication whether I received the product or not.
I would strongly recommend not to shop from HomeShop18.com as they do not take responsibility of delivering the product to the customer. The customer care support is pathetic and their executive will leave you frustrated.