[Resolved] Homeshop18 — Gluco Strip, Warranty Card, Invoice- Not received | |||
Please note that I had purchased a product from Home Shop18 vide order no.[protected] dated 24.7.2013. The product was a package of 3 items containing- Dr. Morepen's Digital thermometer, B.P. Monitor & Gluco-meter. After receiving the parcel, I found that the Gluco-strip which was mentioned as a product component in the product hand book of the Gluco-meter was missing. There was no proper invoice for the product & no warranty card. So, I registered complaint no. 84440165 dated 26.7.2013 & was assured By Home Shop18 that my problem shall be resolved within 48 hrs. When there was no response, I called up customer care again on 30.7.2013 and told the issue & they lodged another complaint no. 84576857 dated 30.7.13 & again assured me that the missing gluco strip, warranty card/bill shall be despatched very soon to me. Then I received a call from Customer Care asking me to return the whole package for replacement. I called up Customer Care on 31.7.2013 at approx. 5:30 pm & requested them to send me the Gluco-strips (which is a product component of gluco meter) & which was missing in the parcel. The Customer Care Executive Mr. Panchham started arguing with me and refused to take my complaint. He rudely refused to take my complaint. I told him that Home Shop18 had assured that they will send me the Gluco strips/ invoice. But Mr. Panchham told that my complaint was useless & he won't be taking it. I told that if my complaint is not taken then I will be forced to take legal action. Mr. Panchham very rudely told that I can go to any extent. I was shocked by this response from home Shop18. Firstly, I have not been given the Gluco Strips (product component of Gluco meter) and moreover when I am repeatedly requesting for the same for so many days, I get this type of poor customer care behaviour. It seems that it is a total waste of money & time. This type of Customer Care behaviour is just damaging Home Shop18's image. The rude behaivour by your Customer Care Executive Mr. Panchham shows that Home Shop18 does not take any care to resolve the issue of its customer once the product is being sold. It is very unfortunate to receive such response from a reputed Company like Home Shop18. It is very unfortunate that you people do not supply the total product component which is mentioned in the product hand book. Neither you provide the warranty card nor the proper invoice & when the customer like me calls for help, you don't even lodge the complaint, solving is far. After recieving the product on 26.7.2013, no steps have been taken to resolve the issue by Home Shop18 so far. After this incident, I have no trust on Home Shop18. Please note that if my issue is not resolved, I will be forced to take legal action against the harassment/fraudism done by Home Shop18. Request you to solve the issue as soon as possible. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 15 Comments | |||
Comments
Hi Saha,
As discussed, Invoice has been sent on your registered email address.
Regards,
Homeshop18 Online Support
As discussed, Invoice has been sent on your registered email address.
Regards,
Homeshop18 Online Support
This is with reference to the above discussion on 9.8.2013. I am not at all satisfied by the above discussion and the reason given by Home Shop18 regarding my incomplete receiving of the product.
On 9.8.13, I had got a call from Home Shop18 and I was told that Gluco Test strips will not be sent to me since it is not mentioned in the offer. My grievance is ------> "if Gluco- test strip was not in the offer then why was it shown in the Advertisement on TV"? Such advertisements are so misleading.
I would like to bring to the notice that when Home Shop18 had shown the advertisement of Gluco-meter on TV, that time it had shown the Gluco-test strips alongwith the Gluco-meter.
The advertisement never displayed that-" Gluco-test strips are not included". Why?
After seeing the advertisement on TV, I had ordered the product. And now, Home Shop18 is denying that Gluco-test strips are not included in the offer. Why does Home Shop18 manipulate their offers? While advertising, Home Shop18 showed the complete set of Gluco meter alongwith Gluco-test strips on TV . But once the product is being sold, Home Shop18 is denying from supplying the Gluco-test strips by saying that it is not included in the offer. Home Shop18 misleads the customers by showing something in the advertisement & then don’t deliver the complete product as shown on TV . If Gluco-strips were not included in the offer, why was it shown in the advertisement- Is it just to mislead the Customers? Such type of cheating is very unfortunate & is not accepted from a Company like Home Shop18.
Since, I did not receive any positive response regarding the Gluco-strips from Home Shop18, I went to different markets also in search of the Gluco-test strips but surprisingly it is not available in the market too. Purchasing a product from Home Shop18, has caused me so much harassment/trouble. This means that Home Shop18 supplies such incomplete products whose product component ie. Gluco-Test Strips are not available in the market. And now, the Gluco-Meter is useless without the Gluco-Test strips.
Purchasing a product from Home Shop18 caused a mere waste of my money, time, energy accompanied with lots of harassment. Home Shop18 does not supply the complete product what they advertise on TV. Home Shop18 is misleading the customers & manipulating their offers. Home Shop18 should supply whatever they advertise & should not manipulate their offers & mislead the customers.
It is very unfortunate Home Shop18 do not supply the total product component which is mentioned in the product hand book. After recieving the product on 26.7.2013, no positive steps for supply of Gluco-test strips have been taken to resolve the issue by Home Shop18 so far.
I would request Home Shop18 to do the needful so that the Gluco-Meter purchased by me can be utilized & my harrassment after purchasing this product ends. Hope to receive some positive solution regarding this.
Regards.
On 9.8.13, I had got a call from Home Shop18 and I was told that Gluco Test strips will not be sent to me since it is not mentioned in the offer. My grievance is ------> "if Gluco- test strip was not in the offer then why was it shown in the Advertisement on TV"? Such advertisements are so misleading.
I would like to bring to the notice that when Home Shop18 had shown the advertisement of Gluco-meter on TV, that time it had shown the Gluco-test strips alongwith the Gluco-meter.
The advertisement never displayed that-" Gluco-test strips are not included". Why?
After seeing the advertisement on TV, I had ordered the product. And now, Home Shop18 is denying that Gluco-test strips are not included in the offer. Why does Home Shop18 manipulate their offers? While advertising, Home Shop18 showed the complete set of Gluco meter alongwith Gluco-test strips on TV . But once the product is being sold, Home Shop18 is denying from supplying the Gluco-test strips by saying that it is not included in the offer. Home Shop18 misleads the customers by showing something in the advertisement & then don’t deliver the complete product as shown on TV . If Gluco-strips were not included in the offer, why was it shown in the advertisement- Is it just to mislead the Customers? Such type of cheating is very unfortunate & is not accepted from a Company like Home Shop18.
Since, I did not receive any positive response regarding the Gluco-strips from Home Shop18, I went to different markets also in search of the Gluco-test strips but surprisingly it is not available in the market too. Purchasing a product from Home Shop18, has caused me so much harassment/trouble. This means that Home Shop18 supplies such incomplete products whose product component ie. Gluco-Test Strips are not available in the market. And now, the Gluco-Meter is useless without the Gluco-Test strips.
Purchasing a product from Home Shop18 caused a mere waste of my money, time, energy accompanied with lots of harassment. Home Shop18 does not supply the complete product what they advertise on TV. Home Shop18 is misleading the customers & manipulating their offers. Home Shop18 should supply whatever they advertise & should not manipulate their offers & mislead the customers.
It is very unfortunate Home Shop18 do not supply the total product component which is mentioned in the product hand book. After recieving the product on 26.7.2013, no positive steps for supply of Gluco-test strips have been taken to resolve the issue by Home Shop18 so far.
I would request Home Shop18 to do the needful so that the Gluco-Meter purchased by me can be utilized & my harrassment after purchasing this product ends. Hope to receive some positive solution regarding this.
Regards.
Home Shop18 don't bother to provide Post Sale Customer help & mislead the customers. Home Shop18 shows certain advertisement on TV but don't provide the appropiate product shown after sales. They manipulate their offers.
Purchasing a product from Home Shop18 caused a mere waste of my money, time, energy accompanied with lots of harassment. Home Shop18 does not supply the complete product what they advertise on TV. Home Shop18 is misleading the customers & manipulating their offers. Home Shop18 should supply whatever they advertise & should not manipulate their offers & mislead the customers.
We have lost all trust from Home Shop18. Home Shop18 misleads the customers & manipulate their offer. They have very very poor Post Sale Customer Care approach. We will never purchase anything from Home Shop18 again in future & will never recommend anybody to purchase anything from Home Shop18. It is a site to mislead the customers & cheat them. We had never expected such fraudism from Home Shop18. Home Shop18 is really a waste of money, time & energy.
Purchasing a product from Home Shop18 caused a mere waste of my money, time, energy accompanied with lots of harassment. Home Shop18 does not supply the complete product what they advertise on TV. Home Shop18 is misleading the customers & manipulating their offers. Home Shop18 should supply whatever they advertise & should not manipulate their offers & mislead the customers.
We have lost all trust from Home Shop18. Home Shop18 misleads the customers & manipulate their offer. They have very very poor Post Sale Customer Care approach. We will never purchase anything from Home Shop18 again in future & will never recommend anybody to purchase anything from Home Shop18. It is a site to mislead the customers & cheat them. We had never expected such fraudism from Home Shop18. Home Shop18 is really a waste of money, time & energy.
Hi Mr.Saha,
As discussed, Gift coupon of Rs.500 No Cart Value will be shared by 19th Aug to your registered email address.
Request you to place fresh order[post sharing the code] for product code 30797657 by visiting www.homeshop18.com and share the order number with us to get expedited.
Regards,
Homeshop18 Online Support
As discussed, Gift coupon of Rs.500 No Cart Value will be shared by 19th Aug to your registered email address.
Request you to place fresh order[post sharing the code] for product code 30797657 by visiting www.homeshop18.com and share the order number with us to get expedited.
Regards,
Homeshop18 Online Support
Hi Saha,
As discussed, Gift Coupon of Rs.500 No Cart Value will be shared by 19th August.
Once shared kindly place an fresh order for product code 30797657 by visiting our website and provide the order number to get expedited.
Regards,
Homeshop18 Online Support
As discussed, Gift Coupon of Rs.500 No Cart Value will be shared by 19th August.
Once shared kindly place an fresh order for product code 30797657 by visiting our website and provide the order number to get expedited.
Regards,
Homeshop18 Online Support
Hi Saha,
GC code has been shared on your email address .Kindly place an order by and share the order number
Regards,
Homeshop18 Online Support
GC code has been shared on your email address .Kindly place an order by and share the order number
Regards,
Homeshop18 Online Support
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Truly regret about the bad experience.
Getting this checked on priority basis to get the missing part shipped out.
Regards,
Homeshop18 Online Support