Homeshop18 — wrong item received

Address:

Gujarat

I havent faced such a disgusting customer service ever in my life as I did from homeshop18. I ordered a necklace received wrong item instead of what I ordered. Thereafter called so many times to their customer service team no satisfying response and false commitments made again and again. The payment was made but the mistake was their but didnt bother to do anything about it in fact we have to go through all the hassle idealy even after paying we have to do their job to resolve the problem. I am in UK and ordered something for my family back in India, seriously did spend ridiculous amount of money on phone calls to chase them.