[Resolved]  Homeshop18 — homeshop18 - a fraud

Address:

Lucknow, Uttar Pradesh

I recently purchased a Casserole set via homeshop18(Order No.[protected] and Product No.[protected]. Unfortunately, the package that i received was not as expected because the content was not according to the demonstrated video on their tv channel. In the demonstrated video they showed that buying 6pcs of Casserole set one will get 6pcs of Casserole set free. But all I got was a pair of 3 pcs of Casserole set and 3 pcs of serving spoon.

Now I just wanna ask a question that If somebody says that Buy 6pc of Casserole set and get 6pc of Casserole set free - then what kind of inference will you make? From where the hell does 6pc of Casserole set implies 3pc of Casserole and 3pc of serving spoon and they didn't even cleared it on the demonstrated video.

So, i applied a complaint against the same to one of their customer care representative asking him whether is there, any provision using which I could return this product back (or I can replace it with something else) as I was not satisfied with the content. He first apologised for the mistake from their side and asked me to wait for another call from their side regarding the very same problem.But, so far I didn't received any of the call from their side and hence my issue has not been resolved so far.

Later on I discovered that on my complaint the demonstrated video has been changed and this time there was a clarity as it was mentioned very clearly that from 6 pcs Casserole set they actually mean 3pcs of Casserole and 3pcs of serving spoon which they failed to show before.

So kindly I requested them again to consider my complaint as making a change in the demonstrated video justifies that the mistake happened on their side. But they told me that they never changed the demonstration video as doing such will cost them some extra money. But I am very sure that they did changed the whole demonstration video(my parents are also witness to the very same event). I wish today to have that previous version of video to prove my innocence but who does that i.e. copying the whole video of the product demonstrated on our tv sets(all we do is to trust such organisations blindly). This whole event forced me to report this incident to this Consumer Forum website as well as other popular consumer advocacy blogs.

I just wanna say please dont buy stuff from such frauds because in the end if anything goes wrong then it all your mistake.................and no body is there to help you.

Sanket Kumar Singh
[protected]