[Resolved]  Homeshop18 — Non delivery of the product

Address:

Pune, Maharashtra

Hi,

This is with regard to the order No.[protected] for the Glen Food processor ordered by me. I had placed this order on 21st April, but unfortunately I have not received the delivery of the product till date.

Note that I had paid the cash to Home Shop 18 (HS18) on 24th April, and then the product was shipped for delivery on 30th April via TNT courier AWB No.[protected]. Courier's local Pune office had got the consignment on 4th May, but they did not deliver it to me. When I called up TNT, they told me that they don't have the correct address and contact No. I gave them all the details in last week only, but they are not ready to deliver the same. I had also called up HS18 in last week at least couple of times to talk to TNT and get the delivery done. The executives told me that they have taken down the complaint and would try to get that delivery in a day's time. But it seems that nobody in Home Shop 18 is intersted in working on customer's complaints. Again, I called up HS18 so many time this week also, but no action has been taken.

Another twist in the story was that TNT asked me to pay Rs. 207/- as the octroi charges. HS18 site clearly mentions that there no hidden charges and costs like octroi, service charge etc to be paid at the time of delivery. It means that HS18 provides absolutely wrong information to the customer on TV and on their site.

After all the frustration, finally I had placed a request to cancel my order and get the refund of the money paid by me.

This is just to bring to your notice that there's a high degree of mismanagement prevailing in HS18. They think that their responsibility is till the time the advertisement is shown on TV, and not after that. I wanted to inform you that the customers are treated badly at grass root level and HS18 should justify the kind of money that are being charged. Hope to receive the refund at the earliest.

Regards,
Mitul Rambhia
+91-[protected]