[Resolved]  Honda Aviator — delay of delivery

Address:

Thiruvananthapuram, Kerala

Dear Sir,
This if for your kind information that I have taken a two wheeler (Honda Aviator, Grey) from EVM Honda, NeeramankaraTrivandrum showroom on 30/12/2010. I had booked my vehicle on 22/11/2010 and got response from their side that I will be informed about the delivery of vehicle when the load arrives. I didn’t get any call from them for one month. So I made an enquiry back in the showroom on 27/12/2010 (Monday) and got the reply that I will get the vehicle immediately after I pay the full amount. So I rushed to showroom the same day (Monday) and made the full payment against the vehicle. I was informed that my vehicle will be send for registration the next day (Tuesday) and will be delivered that day evening itself. But they didn’t send the vehicle for registration as promised. It was shocking for me to hear that my vehicle has not been send for registration and that too was not informed to me. They send the vehicle for registration only on Wednesday.
After the registration of the vehicle, I was again informed about the delivery time the same day. But I didn’t get any call from them. I made a call back to them again on Thursday to know the status of my vehicle. They told again that I will be informed about the delivery time again. I waited again for their call. Till evening 6’o clock, I didn’t get any call from them. Then I decided to go directly to the showroom to know the status of vehicle. I got a very bad response from the customer service people. I had to fight with them that day to get my vehicle delivered on the same day (Thursday). They didn’t keep the promise to me. They didn’t care for the customers or even worried about the difficulties faced by people like me because of their mistake. I have taken the vehicle from this showroom just because of the reason that the showroom is very near to my home. I am terribly disappointed with the service provided. That is why I am writing this letter to you.
In contrary, my sister had booked the same vehicle and same color in Marikar Honda, Statue, Trivandrum the next day I booked my vehicle(23/11/2010). She was well informed about the status of her vehicle at appropriate intervals and got a very good customer support from their side. As promised by them, sister was delivered the vehicle(KL 01 AZ 9901) on time without any delay and she got it well within 12 days from the date of booking whereas I got my vehicle after one month of booking date without any response from EVM Honda.
Now actually I regret my decision of taking the vehicle from EVM Honda due to the bad response I got from their side. If you consider customer goodwill, I request you to take the necessary action against the dealership so as to ensure that you won’t receive such bad experience shared by me from other customers.

Hoping for a positive response from your side. Please do the needful
Thanking you
Praveenkumar
my vehicle no: KL 01 BA 2145
mob: [protected]
[protected]@gmail.com