[Resolved]  Honda Brio Car — Poor customer service

Address:Pune, Maharashtra

car no.- MH12 HV7776, Purchase date:-24/04/2012, manufacturing defect detected of impact noise from rear LH side on26/04/2012. car bought to service station on 3/5/1012 for repairing. service engineer wasted whole day to find out problem but, unable to find. Advised to bring vehicle on 1st servicing & will solve problem on same time. vehicle bought for 1st servicing on 8/5/2012. But, today on 10/5/2012 still problem is not solved. also, vehicle is still at service station. service centre refuse to give alternate vehicle till our vehicle is being repaired. is this the service of Honda?
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Aug 13, 2020
Complaint marked as Resolved 
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I have purchased my Honda Brio in Dec, 2012 from Hallmark Honda. Since then I was facing problem noice from left hand side of my car which was due to loose suspension. My car has gone thrice to the service station of Hallmark Honda and have reported this problem multiple times, and the problem has just been solved. This is the least that I expect from a Honda Car. I dont have time to repeatedly call at customer care and give me car again and again for checking, as it becomes difficult for me without a car. After the first service of the car. the pick up and performance of the car has become very pathetic and so the mileage. Very Dissapointed. Least that I expected from HONDA.

After continuous complaints and calls. The mileage which they assured is 18 km/litre in City but still now the car provides a mileage of pmly 10 kms. I am worried very much since due to this poor mileage. I also reported the complain to the Honda service centre but they told we will do some adjustment but after that also the mileage hasnt improved. So kindly provide me proper justice or any other alternates to improve the mileage of car. Honda being a People's Brand shouldn't cheat customers. I expect a very genuine resolution from Honda.

The car has a very bad pickup, and even though after a series of complaints it has not improved. I feel instead of buying a Honda's Nano, I could have bought the original Nano and saved money and time.

After my continuous complaints and feedback since the problem still exists

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    Pune
    Maharashtra
    India
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