Honda City — unsatisfactory service

Address:

Lucknow, Uttar Pradesh

Dear sir
This is regarding unsatisfactory maintenance service being provided by Fortune Honda Service center at Lucknow.
I had sent my vehicle Reg No. UP32 BV 0171 on 21 Jan 2011 for 20000Km servicing opting for Pick and Drop facility. The vehicle was delivered back to me at around 1900 Hrs on the same day. On 22 Jan 2011 when I drove the vehicle I found that there was unusual noise in the steering wheel which was not there earlier. I immediately complained to Mr Pandey who attended the vehicle who was demanding the vehicle to be brought to the workshop. When I insisted that Pick and Drop facility was availed due the very reasons that it was not possible for me to bring the vehicle myself, then he promised to get the vehicle attended. On 24 Jan a mechanic came to my place to rectify the defect and it was done. (Thanks). I also showed the mechanic that my vehicle was not cleaned from inside during the servicing and asked him to opened the bonnet, to my horror it was noticed that the vehicle was not even washed during the servicing, this is not the first time that my vehicle was not serviced properly. I rang up Mr Pal the service incharge and demanded action against such careless service expressing my suspicion that when the vehicle has not even been washed what other servicing activities would have been done on my vehicle. Mr pal was responsive enough to get my vehicle collected on 25 Jan 2011 and got it properly washed. However in the bargain i remained without vehicle on 25 Jan 2011 apart from avoidable Petrol expense for Pick & Drop. The point at issue is why the service center after charging Rs 5000.00 can not provide the satisfactory service at the first place and why the vehicle is not being checked by responsible person before it leaves service center after maintenance. How will the cutomer be compensated for the inconvenience and extra expenditure? May suitable action be taken by the competent authority against the defaulters.

Rama Nath
A-58 AWHO Colony
Tyagi Vihar. Shardanagar
Lucknow
Mob [protected]